Job Details:
Location: Petaling Jaya
Working hour: Monday to Friday, 9.00 AM to 6.00 PM, Sat half day
Office type: Service centre
Will require to manage branches and required technical knowledge
Purpose of the role:
The purpose of this position is to provide support to the facility management team to ensure the successful competition of client facility needs.
What to expect on the role:
- Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
- Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.
- Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
- Oversee all aspects of common areas defects, repairs & maintenance matters, plumbing, sanitary, carpark, electrical, mechanical and fire & security matters.
- Planning and implementation of building maintenance programs such as preventive, corrective maintenance, inspection schedules and daily checklist.
- Prepare cost estimates, work specifications, invite quotations and follow up on various repairs and maintenance work in the building.
- Supervise building works carried out by maintenance staff and service contractors, ensure that all works comply with specifications and statutory requirement, and initiate actions against defaulting contractors when needed.
- Conduct regular inspections of all common areas, public walkways, building surrounding facade, etc. and institute remedial action including following up on outstanding works.
- Evaluate and recommend improvements to enhance overall facility efficiency.
- Build and maintain relationships with clients, attend to their feedbacks and complaints.
- Liaison with government authorities/ statutory boards, architects, engineers and other divisions on matters relating to management, security and maintenance of the building.
- Supervise building works carried out by maintenance staff and service contractors, ensure that all works comply with specifications and statutory requirement, and initiate actions against defaulting contractors when needed.
To be eligible for the role:
- Minimum 3 – 5 years in related experiences.
- Ideal background in Facilities Management/Property/Construction/Project - strength in coordination + administration work support/workplace.
- Education-High school diploma or general education degree (GED) required.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Ability to effectively present information to an internal department and/or large groups of employees.
- Requires basic knowledge of financial terms and principles.
- Basic skills with Microsoft Office Outlook.
- Possesses strong leadership skills, initiate, committed, willing to learn, pleasant disposition and general clean habits.
- Must be a team player, have a sense of responsibility to meet objectives of the organization.
HSE
- Responsible for personal safety and the safety of those who are affected by your work.
- Complete all required and assigned HSE training at a satisfactory level.
- Follow all activity policies and procedures, including all HSE-related requirements at all times.
- Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
- Report any conditions which you feel could result in an accident or injury and / or stop work if required.