Job Description

Job Description

Service Crew

 Key Responsibilities :

• Greet and welcome customers in a friendly and professional manner.
• Take customer orders accurately and provide recommendations when needed.
• Prepare and serve beverages and simple food items according to café standards.
• Handle cashier duties including processing cash, card, and e-wallet payments.
• Ensure orders are prepared and served promptly and correctly.
• Maintain cleanliness and hygiene of the dining area, service counter, kitchen area, and equipment.
• Clear tables, wash utensils (if required), and ensure the café environment is tidy at all times.
• Refill and restock ingredients, packaging materials, and other supplies.
• Monitor food and beverage quality before serving to customers.
• Follow food safety, hygiene, and health regulations at all times.
• Handle customer feedback, questions, and complaints professionally.
• Work closely with team members to ensure smooth daily operations.
• Assist with café opening and closing procedures.
• Perform other duties assigned by supervisors or management when necessary.

Job Requirements

Job Requirements

Start Date: Immediate

Education:

• Minimum: SPM (Sijil Pelajaran Malaysia)

Experience:

• Fresh graduates are welcome to apply.

Languages:

• Proficiency in English and Bahasa Melayu is required.
• Mandarin proficiency is an advantage.
   

Key Soft Skills:

• Fast learner with a willingness to develop service skills.
• Humble, team-oriented, and customer-focused.
• Sales-oriented with an ability to engage and upsell to customers.
• Good communication skills, able to interact clearly and professionally with customers and team members. 

Skills