We are young, energetic, creative, fun to be with. We dare to make differences, strive for continuous improvement, and we always aim for the best.

Company Style

Birthdays, CNY celebration, Christmas or whatever the occasion, it is worth eating our hearts out celebrating!

Seasonal Occasion Celebration

Extra reward for top performer, Company trip for top performer. You will always be rewarded well! 

Great Remuneration Package

Flexible and dynamic working culture. We trust that you will deliver your tasks without abusing our flexibility.

Flexible Working Hours

Cloone Corporation

&nbsp;At Cloone Corporation Sdn Bhd, we're on a mission to be the leading one-stop IT solution provider, and we're dedicated to being a trusted partner for our clients in navigating the ever-changing IT landscape. Our commitment revolves around offering tailored online solutions, backed by exceptional service, to help our clients excel in their respective markets.
We take pride in our accomplishments as an award-winning company, specializing in digital transformation. Our expertise extends to guiding both corporate and retail businesses on their journey towards digital transformation. Our solutions redefine traditional business practices, making them more competitive, cost-effective, and advanced.
Furthermore, we offer end-to-end e-commerce solutions, spanning e-commerce apps and web development, product management, warehouse management, B2B2C solutions, and customer loyalty and benefit modules. We're here to establish and bolster your impactful online presence.
Our approach is characterized by innovation, whether we're developing cutting-edge products, providing ongoing maintenance and support, or executing dynamic social media campaigns.
Our strength lies in our commitment to exceptional customer service and unwavering after-sales support. We take pride in our ability to deliver innovative and integrated mobile apps and business solutions that empower our customers to accomplish their tasks anytime, anywhere.
Join us in our journey to shape the future of IT and e-commerce, and become part of a dynamic team committed to excellence.

Our Story & Our Value

&nbsp;At Cloone, we're proud to foster an exceptional work atmosphere where collaboration, dedication, and fun go hand in hand. We believe in working diligently and celebrating even more enthusiastically.
Our commitment to your well-being includes flexible working hours, monthly sports events, year end party, and special dinner events. We also recognize and reward outstanding employees, ensuring that the spirit of excellence remains high.
Our yearly vacation trips, exclusively for our top performers and teams, add a dash of adventure to our journey together.
One of the cornerstones of our success is our belief in the power of your voice. We actively encourage you to voice your ideas during meetings and discussions. Your brilliance matters, and we're eager to embrace and apply your innovative concepts.
Teamwork is the driving force behind everything we do. We're on the lookout for individuals who are determined, creative, ready to go that extra mile, and unafraid to make a real impact in their roles and functions.
Join us, and be a part of this exciting team where your contributions will be valued, and your potential will be realized. Together, we're not just building a workplace; we're creating a dynamic and inspiring community!

Our Culture & People

Our dynamic talented team of professional web designers, animators and programmers can offer the experience and quality workmanship you need.

Responsibilities:
<ul>
<li>Act as the primary point of contact for customer support, liaising between customers and internal staff for all support activities.</li>
<li>Assist in troubleshooting and maintaining software, including assistance with database script updates.</li>
<li>Diagnose and resolve complex cloud infrastructure and application-related issues, e.g.: AWS, Huawei Cloud, and/or Alibaba Cloud.</li>
<li>Conduct testing as needed.</li>
<li>Ensure timely and within-budget delivery of technical support.</li>
<li>Assist clients in optimizing their cloud infrastructure for performance, scalability, and cost-efficiency.</li>
<li>Manage and oversee support phases, ensuring timely execution and resolution.</li>
<li>Resolve issues and risks associated with assigned support.</li>
<li>Coordinate internal resources and third-party/vendor involvement for project execution.</li>
<li>Collaborate with project managers to identify and resolve problems.</li>
<li>Negotiate for resources or materials with project stakeholders.</li>
<li>Provide regular project status reports and updates.</li>
<li>Conduct internal testing on reported issues and new releases before customer deployment.</li>
<li>Engage in pre-sales activities related to the products.</li>
<li>Prepare and update documentation for existing software/solutions.</li>
<li>Create and maintain comprehensive documentation, knowledge base articles, and best practices for clients and team members.</li>
<li>Efficiently manage and utilize the ticketing system, providing periodic reports to management.</li>
<li>Proactively troubleshoot issues and propose long-term solutions</li>
</ul>

This job is for a Junior Cloud Engineer cum Helpdesk Support. You might like this job because it involves resolving complex cloud infrastructure issues and optimizing cloud performance. You&#x27;ll also coordinate project resources and engage in pre-sales activities.

Cloud Computing

Cloud Services

Cloud Technologies

Cloud Infrastructure

Cloud-Native Computing

Help Desk Support

Technical Support

Responsibilities:



-Act as the primary point of contact for customer support, liaising between customers and internal staff for all support activities.


-Assist in troubleshooting and maintaining software, including assistance with database script updates.


-Diagnose and resolve complex cloud infrastructure and application-related issues, e.g.: AWS, Huawei Cloud, and/or Alibaba Cloud.


-Conduct testing as needed.


-Ensure timely and within-budget delivery of technical support....

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Company Profile

Cloone Corporation