Explore programs and initiatives designed to foster an inclusive future for all.



Supporting diverse talent

We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.

Career development

This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.

Cognizant Propel Program

Cognizant Malaysia

Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they turn to execute on their digital priorities, we focus on IoT, AI, Software Engineering and Cloud—the technologies that are changing the nature of business.
Source: <a href="https://www.cognizant.com/my/en/about-cognizant" target="_self">cognizant.com</a>

Who We Are

Our values form the bedrock of our culture and define how we work together to serve our stakeholders.
Start with a point of view
I apply my expertise to gain trust, and lead our clients forward.
Seek data, build knowledge
I use facts to guide my actions and decisions.
Always strive, never settle
I act with agility and creativity, determined to stay one step ahead.
Work as one
I deliver ideas that draw upon the full power and scale of Cognizant.
Create conditions for everyone to thrive
I include, enable and invest in everyone around me.
Do the right thing, the right way
I always make the ethical choice.
Source: <a href="https://www.cognizant.com/us/en/about-cognizant/culture-and-values" target="_self">cognizant.com</a>
&nbsp;

Our Values

Summary: The Google Ads Product SME (Subject Matter Expert) is a highly knowledgeable and strategic individual who champions Google Ads best practices within the company. They act as a trusted resource for various teams, ensuring everyone leverages Google Ads effectively to achieve customers marketing goals. As a Platform pSME, you'll be a thought leader within our Platform Solutions team. You'll leverage your in-depth product knowledge to guide high-spending clients in maximizing the return on their Google Ads investments. You’ll also play a key role in shaping the future of Google Ads for Platform clients by providing strategic insights and collaborating on Google ads performance.<o:p></o:p><o:p></o:p> Qualification/Experience:<o:p></o:p> <ul> <li>Proven track record of success in managing complex Google Ads campaigns for large or enterprise-level clients.<o:p></o:p></li> <li>In-depth knowledge of M&amp;A360, DV360 and Video, and best practices across all campaign types (search, display, video, shopping).<o:p></o:p></li> <li>Strong understanding of Google Ads Platforms (Platforms DV360, Platforms M&amp;A360, Platform Policy, Platforms Billing, Platforms Video).<o:p></o:p></li> <li>Experience in customer facing support roles in Phone, Chat and Email channel<o:p></o:p></li> <li>A passion for staying up to date on the latest Google Ads developments and industry trends.</li> </ul> <o:p></o:p> Responsibilities:<o:p></o:p> <ul> <li>Serve as a trusted advisor to Platform clients, providing expert guidance on campaign strategy, optimization, and best practices.<o:p></o:p></li> <li>Support Real Time internal teams, handle escalated cuts issues and close with the clients, 24/7 support to the agents to enable them to provide timely and accurate resolution. <o:p></o:p></li> <li>Deep dive into client campaign data to identify performance opportunities and areas for improvement.<o:p></o:p></li> <li>Play client facing role in case of escalated issues by the team for complete closure<o:p></o:p></li> <li>Stay up to date on the latest Google Ads features and product updates, translating them into actionable strategies for clients.<o:p></o:p></li> <li>Identify and document best practices from consults data specifically relevant to the Platform client<o:p></o:p></li> <li>Knowledge Management: Share deep dives on top issue types consulted with L2 &amp; pSME and stay up to date on the latest Google Ads features, updates, and best practices, and share this knowledge internally.<o:p></o:p></li> <li>Product Expertise: Stay informed about current trends and best practices in the digital advertising landscape.</li> </ul> <o:p></o:p> Skills:<o:p></o:p> <ul> <li>In-depth knowledge of the Google products and services in scope of Troubleshooting<o:p></o:p></li> <li>Passion for the product and the customer<o:p></o:p></li> <li>Excellent analytical skills with the ability to interpret complex campaign data and identify trends.<o:p></o:p></li> <li>Strong communication skills, with the ability to explain technical concepts in a clear and concise manner.<o:p></o:p></li> <li>Experience collaborating with clients at a strategic level and building strong relationships.<o:p></o:p></li> <li>Understanding of advertiser’s needs and behaviour<o:p></o:p></li> <li>Ability to identify and prioritize process improvement opportunities<o:p></o:p></li> <li>Active listening and understanding customer needs.<o:p></o:p></li> <li>Ability to make decisions based on the best interests of customers, and the technical escalations team.<o:p></o:p></li> <li>If you are a highly motivated and experienced quality assurance professional with a passion for Google Ads, we encourage you to apply for this exciting opportunity. <o:p></o:p></li> </ul> <o:p> </o:p> The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. <ul> <li>Cognizant is a global community with more than 300,000 associates around the world.</li> <li>We don’t just dream of a better way – we make it happen.</li> <li>We take care of our people, clients, company, communities and climate by doing what’s right.</li> <li>We foster an innovative environment where you can build the career path that’s right for you.</li> </ul> About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at <a rel="noopener" href="https://www.cognizant.com/us/en" target="_blank">www.cognizant.com</a> Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer:&nbsp; Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

This job is about being a Google Ads expert who helps big clients maximize their advertising strategies. You might like this job because you get to work closely with clients, solve complex problems, and stay ahead of the latest trends in digital marketing!

Summary: The Google Ads Product SME (Subject Matter Expert) is a highly knowledgeable and strategic individual who champions Google Ads best practices within the company. They act as a trusted resource for various teams, ensuring everyone leverages Google Ads effectively to achieve customers marketing goals. As a Platform pSME, you'll be a thought leader within our Platform Solutions team. You'll leverage your in-depth product knowledge to guide high-spending clients in maximizing the return ...

SME-CX-Multi Channel Helpdesk

Cognizant Malaysia

Senior Digital Marketing Specialist

Bricks & Clicks

Senior Digital Marketing & Performance Specialist

Skribble Me Malaysia Sdn Bhd

Manager, Digital Marketing

Sashimi Asia

Senior Digital Marketing Executive

ARC Global Artists Sdn Bhd

DIGITAL MARKETING MANAER

Maxenta Cosmeceuticals Sdn Bhd

Senior Digital Marketer

Infinity Cosmic Sdn Bhd

Director, Partnerships

Involve Asia

Senior Digital Marketing / Social Media Specialist

Sterrific Sdn Bhd

Senior Performance Marketing Executive

BLWN

Company Profile

Cognizant Malaysia