Job Description

About the Role

We are a growing F&B outlet looking for a hands-on Outlet Manager to lead daily operations, manage the team, and help improve overall outlet performance.

This role is floor-based, not an office role . You will be actively involved in running shifts, supporting staff, handling guests, and learning how to grow outlet revenue through better service and operations.

Vacancy available at

• The Exchange TRX, Kuala Lumpur
• 1 Utama Shopping Centre, Petaling Jaya, Selangor
• NU Sentral, Kuala Lumpur
• Pavilion Bukit Jalil, Kuala Lumpur

What You Will Do

• Monitor daily sales and outlet performance
• Learn and apply simple ways to increase outlet revenue (upselling, service flow, repeat customers, reducing wastage)
• Work closely with management to improve outlet results
• Run daily operations and manage shifts smoothly
• Lead, guide, and motivate the outlet team
• Handle customer feedback and resolve issues professionally
• Ensure cleanliness, service quality, and discipline standards

This Role Is Suitable for You If:

• You enjoy being on the floor during busy shifts
• You take ownership and solve problems instead of avoiding them
• You are eager to learn how outlet operations affect sales and revenue
• You are curious about improving service, guest experience, and performance
• You want to grow with a small company and take real responsibility

This Role Is NOT Suitable for You If:

• You prefer office-based or admin-only work
• You avoid handling staff or customer issues
• You believe revenue growth is only management’s responsibility

Job Requirements

• Experience in counter service / café / QSR (Person in-charge or manager level preferred)
• Strong leadership and communication skills
• Comfortable working under pressure
• Willingness to learn about sales, costs, and outlet performance
• Positive attitude and hands-on mindset

Skills