Step out of your comfort zone and expand your corporate knowledge. We promise exposure beyond expectations, developing your skillset and knowledge. 

Career Growth

A nurturing and enjoyable work environment to create a strong bonds and relationship between employees and employer across teams.

Positive Work Culture

Inpatient and Outpatient insurance coverage and many more. Other benefits are subject to job nature too.

Amazing Benefits! 

DHL Global Forwarding (Malaysia) Sdn. Bhd.

<div><strong>DHL – The logistics company for the world<br></strong><br>&nbsp;DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 550,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.&nbsp;<br><br>&nbsp;DHL is part of Deutsche Post DHL Group.&nbsp;</div>

About Us 

<div>DHL supports openness, "can do" culture and performance oriented. DHL organization values in its people:</div><ul><li>Passion for Customers</li><li>Respect for People</li><li>Drive for Excellence</li><li>Honesty &amp; Integrity</li></ul>

Culture & Values

<p>This internship undergo learning experience with day to day arrangement and handle customer request under Airfreight import Customer Service team.</p>
<p><strong>Job Description:     </strong></p>
<ul>
<li>Acts as key contact for allocated customers.</li>
<li>Accepts and processes orders for handover to Operations.</li>
<li>Stays informed on shipment and exception status for allocated customers.</li>
<li>Proactively informs customer on shipment status and exceptions.</li>
<li>Provides spot quotations and performs up- and cross-selling on inbound customer calls.</li>
<li>Passes on leads to Sales.</li>
<li>Handles customer inquiries.</li>
<li>Handles customer requests with regard to Go Green topics.</li>
<li>Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions.</li>
<li>Acts as first contact point for customer claims for notification and reception of claims and respective document collection.</li>
<li>Develops relationship with allocated customers.</li>
<li>Participates in joint Sales visits if necessary.</li>
<li>Accepts all orders (from customer or overseas office) and processes them for handover to Operations.</li>
<li>Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.</li>
<li>Provides spot quotations and closes contract.</li>
<li>Performs up- and cross selling (inbound calls) for existing customers and passes on leads to Sales.</li>
<li>Takes and handles customer inquiries, e.g. Track and Trace.</li>
<li>Takes customer requests with regard to Go Green topics and informs Regional GoGreen Head.</li>
<li>Reviews reports (generated by the Performance Reporting &amp; Exception Specialist) and sends them to the customer.</li>
<li>Takes and registers all customer complaints.</li>
<li>Drives solution of customer complaints by solving it directly or assigning tasks to other function.</li>
<li>Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.</li>
<li>Takes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)</li>
<li>Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates.</li>
</ul>


This job is an internship for business and logistics students. You might like this job because you will gain hands-on experience in arranging day-to-day logistics and handling customer requests in the airfreight import customer service team.

Logistics

Customer Service

Air And Ocean Freight Forwarding

Transportation Management

Business Administration

This internship undergo learning experience with day to day arrangement and handle customer request under Airfreight import Customer Service team.
Job Description:     



-Acts as key contact for allocated customers.


-Accepts and processes orders for handover to Operations.


-Stays informed on shipment and exception status for allocated customers.


-Proactively informs customer on shipment status and exceptions.


-Provides spot quotations and performs up- and cross-selling on ...

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Company Profile

DHL Global Forwarding (Malaysia) Sdn. Bhd.