Loan Consultant & Customer Service Executive

Direct Lending Sdn Bhd

AI-generated summary


This job is for Loan Consultant & Customer Service Executive at Direct Lending. Help customers get financing for their dreams & needs with high growth opportunities, competitive compensation, casual dress code, hybrid working, & flat office culture. You might like this job because of its mission-driven job satisfaction and firsthand experience in the important area of credit & finance.

RM 3500 - RM 7000

TTDI/ Damansara


Job Description

Key highlights & benefits

  • Competitive compensation with uncapped group and individual performance incentive. EPF, SOCSO, annual leave, medical benefits included
  • Mission-driven job satisfaction. Helping customers to obtain financing most suitable to them so that they can achieve their dream or address emergency needs
  • High growth and career advancement opportunities with flat & open office culture
  • Gain first-hand experience in an area that impacts everyone’s life – credit & finance while making a positive impact on the society
  • Casual dress code & hybrid working arrangement. Modern/cool office, pantry available with free snacks/coffee/tea, office next to MRT (TTDI station)

The opportunity

Direct Lending mission’s is to make simple, safe & affordable financing accessible to every hardworking adult. We are on the lookout for Loan Consultant & Customer Service Executives who are passionate to help people in getting financing that is most suited to them.

You will assess someone's loan eligibility and effectively communicate with customers in solving their problems. The team has received over 2,000 5-star reviews from customers on Google Business Page & Facebook.

We practice a reward and recognition culture, so that you are properly rewarded for your hard work. You will benefit from all the support and infrastructure available. You will also achieve a high level of job satisfaction amid the company's strong user and solution focus environment.

If you are currently in the customer service, sales or finance field or just graduated and are passionate to help people and wanted to grow your career at the same time, let's chat.

Job Requirements

What will you be doing?

  • Assist incoming customers throughout the loan process, from enquiry, checking loan eligibility, documentation to disbursement of funds
  • NO site visit or cold-calling. All customers are incoming enquiries from our online platform
  • Understand customers’ financing needs and recommend financing products that are most suitable to them. Follow-up diligently and deliver a remarkable borrowing experience for each customer
  • Familiar and apply the company and lender’s lending criteria in assessing customer loan eligibility
  • Identify and communicate feedback from customers with the team for continuous improvement
  • Assist in marketing and brand awareness campaigns

Are you the one?

  • Customer-first mindset and keen to help people in solving their problems
  • Attention to detail, organised, team player, hungry to learn, result orientated and good sense of urgency
  • Enjoy solving problems and dare to challenge conventional thinking
  • Good command of English and Bahasa Malaysia
  • Possess good communication & interpersonal skills, patience, persistent and willing to take ownership.
  • Experience in customer services and/or credit will be an added advantage
  • No finance and credit experience are welcome to apply. Training will be provided. Fresh graduate with good communication skill is welcome to apply 

If not you, who? If not now, when? Send us your CV with cover letter to careers[at] and tell us more about your career aspiration and what excite you about this role. We regret that only shortlisted candidates will be notified.


Customer Service
Organizational Skills
Verbal Communication Skills

Company Benefits

Job rotation and training

Your career development is most important to us

Casual dress code

Your comfort at work will encourage new idea

Free flow of snacks

Your tummy will be well treated

Outpatient benefit

Your medical cost is covered

Monthly travel allowance

Your travelling cost to office/ back home is sorted

Competitive compensation

Your hardwork will be well rewarded

Additional Info

Experience Level

1 - 4 Years of Experience

Job Specialisation

Accounting / Finance, Audit & Taxation, Business Development

Company Profile

Direct Lending Sdn Bhd-logo-image

Direct Lending Sdn Bhd

We believe every hardworking adult deserves to have access to safe and affordable borrowing

But for many of us, the reality is contrary. According to the World Bank Report on Financial Inclusion in Malaysia (May 2017), only 25% of the adult population, and 15% in the B40 group, has formal bank borrowing.

For borrowers who are declined by formal banking channels, their current financing options are just not good enough. Many loan scammers or unscrupulous money lenders are readily to take advantage of their vulnerabilities. These are all well documented.

We started Direct Lending to change this, making safe and affordable loan accessible to every hardworking adult at anytime, anywhere; helping them to address their needs or to fulfil their dreams.

Direct Lending is an online personal lending platform, enabling borrowers to find, apply and receive financing that best suits them in a safe and affordable manner. There are currently over 20 financing providers on the platform.

In 2021, Direct Lending has been granted credit community (moneylending) license from Ministry of Housing and Local Government which gives us more flexibility in providing financing solutions to our customers.

We recently launched our first embedded financing project by providing auto service financing which enable car owners to obtain financing to pay for their essential car repairs at workshop, with a few more projects to be launched in the coming months.

Direct Lending is a recipient of Cradle CIP300 funding in 2019 and graduated from Malaysian Global Innovation & Creativity Centre's (MaGIC) Global Accelerator Programme in 2017.

Direct Lending started from a 2-man team in October 2016 to now a team of over 20 finance, credit, marketing, technology and product professionals. Since incorporation, we have achieved over 100% CAGR growth in our loan disbursed value and is operational profitable.


Loan Consultant & Customer Service Executive

Direct Lending Sdn Bhd

RM 3500 - RM 7000

TTDI/ Damansara


This job is no longer available