Elevate Marketing Services

<p><strong>Main Duties &amp; Responsibilities</strong></p>
<ul>
<li>Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value</li>
<li>Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement</li>
<li>Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly</li>
<li>Conducts regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling, or customisation of products/services</li>
<li>Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners</li>
<li>Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement</li>
<li>Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution</li>
<li>Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience</li>
<li>Conveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system</li>
<li>Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators </li>
<li>Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts</li>
<li>Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company’s services effectively</li>
<li>Cultivates and maintains excellent working relationships with other departments, including Dealing, Back Office and Compliance</li>
</ul>

This job is about managing relationships with partners to enhance loyalty and maximize value. You might like this job because you get to build strong connections, analyze data for opportunities, and collaborate across departments for effective service promotion.

Verbal Communication Skills

Persuasive Communication

Sales

Relationship Management

Main Duties and Responsibilities



-Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value


-Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement


-Solicits feedback from Partners on their experiences, preferences, and concerns,...

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Company Profile

Elevate Marketing Services