Job Description

Main Duties & Responsibilities

• Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value
• Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement
• Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
• Conducts regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling, or customisation of products/services
• Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
• Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
• Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
• Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
• Conveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
• Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators 
• Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts
• Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company’s services effectively
• Cultivates and maintains excellent working relationships with other departments, including Dealing, Back Office and Compliance

Job Requirements

• BSc Degree in a Business-related field
• At least 2 years of experience in business development roles
• Experience within the financial services industry is considered an advantage
• Fluent speaker with excellent oral and written skills in Malay & English (Mandarin is considered an advantage)
• Excellent organisational and analytical skills
• Confident, persuasive and ambitious
• Self-motivated 
• Strong interpersonal and communication skills
• Ability to work in a dynamic environment and maintain a high-level of organisation
• Ability to work autonomously and under pressure
• Dynamic, innovative and target oriented
• Computer literate

Skills