Encora prioritizes your well-being with AIA medical coverage from day one, including outpatient care and hospitalization for your health needs.

Medical Insurance

We offers 12 days annual leave and 14 days medical leave, both pro-rated and earned monthly as part of the employee benefits package.

Annual Leave & Sick Leave

Encora offers competitive compensation, flexible work arrangements, remote work, and support for personal well-being.

Work-Life Balance

Encora Technologies Sdn. Bhd.

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With nearshore offices globally, we deliver accelerated enterprise modernization, innovation services at scale, and managed offerings for enterprise continuity. &nbsp;
A pure-play digital engineering expert in cloud-first, data-first, and AI-first technologies, we help our clients embrace agile and DevSecOps approaches for realizing business-focused solutions.&nbsp;

Source: <a href="https://careers.encora.com/country/malaysia" target="_self">Encora Website</a>

Who We Are

Enterprise Value
We are fully committed to our clients’ long-term success. We seamlessly integrate into our clients’ teams and internal culture, accelerating innovation and growth.&nbsp;

Curiosity
We are passionate about growing, learning, and improving. We try new things, learn from every experience, and improve performance through our accumulated expertise.&nbsp;

Ownership
We take pride in what we do,deliver on commitments and own the outcomes of our actions. Each of us plays an active role in finding solutions and growing the business.

Diversity&nbsp;
We cultivate a caring culture of belonging and inclusiveness where individuals with diverse backgrounds and talents can be their best.We all benefit from our care for one another.&nbsp;

Excellence
We create value through our unwavering focus on quality of work and measurable client outcomes. We embrace challenges, take prudent risks and celebrate successes.&nbsp;

Source: <a href="https://careers.encora.com/" target="_self">Encora Website</a>

Our Values

&nbsp;L2/L3 Support Engineer&nbsp; Important Information Location: Kuala Lumpur Malaysia Experience: 3+ years Job Mode: Full-time Contract Work Mode: On-Site &nbsp; Job Summary L2/L3 Support Engineer to provide technical support and maintenance for digital App. The role involves troubleshooting issues, ensuring system stability, and collaborating with development and operations teams to enhance service reliability and performance. Responsibilities &amp; Duties&nbsp; • &nbsp; &nbsp;Provide L2/L3 support for Celcom Life App, ensuring timely issue resolution and minimal service disruptions.&nbsp; • &nbsp; &nbsp;Analyze, troubleshoot, and resolve application, infrastructure, and integration issues.&nbsp; • &nbsp; &nbsp;Monitor system performance, logs, and alerts, taking proactive measures to prevent incidents.&nbsp; • &nbsp; &nbsp;Collaborate with development, DevOps, and infrastructure teams to address application defects and performance concerns.&nbsp; • &nbsp; &nbsp;Handle incident management, root cause analysis (RCA), and resolution for production issues.&nbsp; • &nbsp; &nbsp;Ensure proper documentation of issues, resolutions, and system changes.&nbsp; • &nbsp; &nbsp;Provide technical support for new releases, patches, and system upgrades.&nbsp; • &nbsp; &nbsp;Work closely with the business and customer support teams to understand and address user concerns.&nbsp; • &nbsp; &nbsp;Support integration with third-party systems, APIs, and backend services.&nbsp; Qualifications &amp; Skills • &nbsp; &nbsp;3+ years of experience in L2/L3 application support for digital platforms. • &nbsp; &nbsp;Strong expertise in mobile applications, APIs, and backend systems. • &nbsp; &nbsp;Proficiency in Java, Node.js, Spring Boot, microservices, and API integrations. • &nbsp; &nbsp;Experience working with cloud platforms (AWS, Azure, GCP) and DevOps tools. • &nbsp; &nbsp;Hands-on experience with database management (SQL, NoSQL), logs analysis, and debugging tools. • &nbsp; &nbsp;Familiarity with monitoring tools (Splunk, Grafana, Dynatrace, etc.). • &nbsp; &nbsp;Understanding of incident, problem, and change management processes (ITIL framework preferred). • &nbsp; &nbsp;Strong troubleshooting and analytical skills with the ability to work under pressure • &nbsp; &nbsp;Good communication and collaboration skills to interact with technical and non-technical stakeholders.&nbsp; Role-specific Requirements • &nbsp; &nbsp;Experience in telecommunications or digital services. • &nbsp; &nbsp;Familiarity with digital platforms. • &nbsp; &nbsp;Certifications in ITIL, cloud platforms, or DevOps tools are a plus.

This job is for an L2/L3 Support Engineer in Kuala Lumpur, focusing on maintaining the Celcom Life App. You might like this job because you get to troubleshoot and improve mobile app performance, working closely with diverse teams to create better user experiences!


 L2/L3 Support Engineer  Important Information Location: Kuala Lumpur Malaysia
Experience: 3+ years
Job Mode: Full-time Contract
Work Mode: On-Site  
Job Summary 
L2/L3 Support Engineer to provide technical support and maintenance for digital App. The role involves troubleshooting issues, ensuring system stability, and collaborating with development and operations teams to enhance service reliability and performance. 
Responsibilities and Duties  •    Provide L2/L3 support for Celcom ...

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Encora Technologies Sdn. Bhd.