Job Description

1. Beverage & Food Preparation

• Prepare and serve coffee, tea, and other beverages according to company standards.
• Assist in food preparation (if applicable) and ensure quality presentation.
• Maintain consistency in taste, quality, and portion control.

1. Customer Service

• Greet customers warmly and provide menu recommendations when required.
• Take and process customer orders accurately.
• Handle customer feedback, inquiries, or complaints professionally.

1. Cashiering & POS Operations

• Operate the cash register/POS system for billing.
• Handle cash, credit/debit card transactions, and ensure accuracy in balancing daily sales.
• Issue receipts and maintain proper transaction records.

1. Outlet Maintenance & Hygiene

• Ensure workstations, counters, and equipment are kept clean and sanitized.
• Follow food safety, hygiene, and health standards at all times.
• Replenish stock and supplies as required.

1. Teamwork & Compliance

• Assist colleagues in daily operations to ensure smooth workflow.
• Follow company SOPs, policies, and safety regulations.
• Support management in achieving outlet sales and service targets.

Job Requirements

• Malaysian citizen (preferred)
   
• Minimum SPM or equivalent
   
• Basic communication skills in Malay and/or English
   
• Able to work shifts, weekends, and public holidays
   
• Friendly, responsible, and customer-oriented
   
• Able to work in a fast-paced environment
   
• Team player with a positive attitude
   
• Willing to learn and follow company SOPs
   
• Experience in F&B or customer service is an advantage (but not required)

Skills