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Customer Services Executive

GP BATTERY MARKETING (MALAYSIA) SDN. BHD.
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This job is a Customer Service Executive responsible for building strong customer relationships, resolving issues, and providing world-class service. You might like this job because it involves direct management of key customer relationships and providing sales administrative support.

RM 3600 - RM 4800

Oasis Square

Full-Time

Job Description

Reporting to the Assistant Customer Services Manager and Customer Services Supervisor, you are responsible to build and enhance strong relationships with customers. You will act as a central point of contact for all external customers, not only providing normal day-to-day customer services but also fully responsible for delivering world-class service standards.

Responsibilities

  • Proactively establishing lines of communication with internal and external customers
  • Directly manage run-rate orders and be responsible to develop, establish and secure strong customer relationships with key customers
  • Responsible for the preparation of financial analysis, data generation, product ordering information etc.
  • Coordinate and manage order fulfillment issues to ensure completeness plus timeliness of the shipment arrangement.
  • Provide sales administrative support to sales team
  • Act as a first contact point for customer complaints, issues, resolve issues related to order, shipment and delivery
  • Handle any ad hoc assignment from the superior

Job Requirements

  • ¬†Degree holder in Business Administration; Information System or related discipline
  • Minimum 2 years of relevant working experience
  • Good command of both written and spoken English
  • Must be able to read and communicate in Mandarin as liaison with China counterparts is required
  • Must have experience in using integrated system to process sales transactions
  • Well-versed in Microsoft Office Applications; SAP knowledge would be an advantage
  • Strong organizing ability and quality focus, result-driven and eager to learn
  • Good communication skills, self-initiative and a good team player
  • Able to work under pressure and fast-paced environment

Skills

Customer Service
SAP CRM

Company Benefits

13th-month Salary

13th-month Salary

Group Hospitalisation & Surgical Insurance

Group Hospitalisation & Surgical Insurance

Medical

Medical Claim

Yearly Performance Bonus

Performance Bonus


Additional Info

Experience Level

0 - 2 Years of Experience

Job Specialisation

Customer Service, Customer Service


Company Profile

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GP BATTERY MARKETING (MALAYSIA) SDN. BHD.

GP Batteries International Limited is principally engaged in the development, manufacture and marketing of batteries and battery-related products. Since its establishment under the Gold Peak Group in Hong Kong, GP Batteries has rapidly expanded to become one of the world's major suppliers of primary and rechargeable batteries. It is the largest consumer battery manufacturer in China. It supplies an extensive range of battery products to original equipment manufacturers, leading battery companies as well as consumer retail markets under its own GP brand name. GP Batteries' production facilities are located in China, Malaysia and Vietnam, supported by marketing and trading offices spanning across Asia, Europe and North America. The Group currently employs about 5,600 people worldwide and occupies a total floor area of approximately 260,000 square metres. 

company-logo-image

Customer Services Executive

GP BATTERY MARKETING (MALAYSIA) SDN. BHD.

RM 3600 - RM 4800

Oasis Square

Full-Time

This job is no longer available