Job Description

Reporting to the Assistant Customer Services Manager and Customer Services Supervisor, you are responsible to build and enhance strong relationships with customers. You will act as a central point of contact for all external customers, not only providing normal day-to-day customer services but also fully responsible for delivering world-class service standards.

Responsibilities

• Proactively establishing lines of communication with internal and external customers
• Directly manage run-rate orders and be responsible to develop, establish and secure strong customer relationships with key customers
• Responsible for the preparation of financial analysis, data generation, product ordering information etc.
• Coordinate and manage order fulfillment issues to ensure completeness plus timeliness of the shipment arrangement.
• Provide sales administrative support to sales team
• Act as a first contact point for customer complaints, issues, resolve issues related to order, shipment and delivery
• Handle any ad hoc assignment from the superior

Job Requirements

•  Degree holder in Business Administration; Information System or related discipline
• Minimum 2 years of relevant working experience
• Good command of both written and spoken English
• Must be able to read and communicate in Mandarin as liaison with China counterparts is required
• Must have experience in using integrated system to process sales transactions
• Well-versed in Microsoft Office Applications; SAP knowledge would be an advantage
• Strong organizing ability and quality focus, result-driven and eager to learn
• Good communication skills, self-initiative and a good team player
• Able to work under pressure and fast-paced environment

Skills