Hiredly X

<div>Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.&nbsp;<br><br>We help employers screen and source the best candidates through exclusive access to our job portal database.<br><br>Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.</div><div><br></div>

Headhunting/Executive Search

<div>Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.<br><br><br><strong>*Do note that since we are a headhunting firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon!&nbsp;</strong></div>

Trustworthy

<p>This role is to provide support and maintenance of software applications for customer 24/7/365 in shifts which include evening, night, weekends and public holidays. It also requires team management, task delegation and overall monitoring.</p>
<p></p>
<ul>
<li>Lead and supervise and ensure smooth operation and timely resolution of issue.</li>
<li>Delegating tasks to team members as needed, ensuring clear responsibilities.</li>
<li>Responding to and resolving user-reported issues related to software application via phone, email, and or ticketing systems during your shift.</li>
<li>Ensure all support activities comply with service level agreement (SLAs) and quality standards.</li>
<li>Monitor and prioritize incoming support tickets, ensuring that critical issues are addressed promptly and escalated as necessary.</li>
<li>Handle escalated support tickets, providing high-level troubleshooting and issue resolution.</li>
<li>Contribute to and maintain a knowledge base with solutions for frequently encountered issues.</li>
<li>Provide excellent customer service by keeping users informed of the status of their request, troubleshooting steps and resolution timelines.</li>
<li>Track, follow up and resolve any outstanding customer issue.</li>
<li>Generate shift report for the management team, highlighting key issue resolution and any trends in application-related incidents.</li>
</ul>


This job is about leading a team to support software applications around the clock. You might like this job because you’ll enjoy 4 days off in a row, help users solve issues, and ensure everything runs smoothly while managing a dedicated team!

Technical Support

Enterprise Application Software

SQL (Programming Language)

This role is to provide support and maintenance of software applications for customer 24/7/365 in shifts which include evening, night, weekends and public holidays. It also requires team management, task delegation and overall monitoring.




-Lead and supervise and ensure smooth operation and timely resolution of issue.


-Delegating tasks to team members as needed, ensuring clear responsibilities.


-Responding to and resolving user-reported issues related to software application via ...

Application Support Shift Lead - 4 days off in a row!!

Hiredly X

IT Operations Lead (2 days WFH!)

Hiredly X

Assistant Manager, Systems Engineering

Pixlr Group

(JO) IT Assistant Manager (55900)

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.

Senior MIS Executive – Software Application Support & Management

Beshom Holdings Berhad

Senior IT Executive / IT Executive

S & P Industries Sdn Bhd

Senior Developer

Strella Consulting

Service Delivery Manager (Software Development)

Hiredly X

Software Engineer Team Lead

XENBER SDN. BHD.

IT Executive

Dai Suwon Packaging Sdn Bhd

Company Profile

Hiredly X