Job Description

• Customer Journey
• Optimise the end-to-end customer solar journey, from initial engagement through installation and beyond, by implementing innovative digital tools and streamlined processes.
• Transform internal operations through the integration of advanced digital systems, focusing on areas such as CRM enhancement, supply chain management, project coordination, and financial process automation.
• Drive an efficient, painless and fast licensing application journey for our customers, while ensuring a high compliance rate.
• Employee Journey
• Elevate the employee experience by introducing and managing digital solutions for seamless onboarding, continuous learning, performance management, and internal communication.
• Internal Operations
• Establish a data-driven culture by developing a centralised data warehouse, implementing business intelligence tools, and creating predictive models to inform strategic decision-making across all departments.
• Innovation through AI. Identify opportunities for AI to solve complex business problems, enhance decision-making, and create new value streams. Stay abreast of the latest AI trends and technologies, evaluating their potential impact on the business and spearheading pilot projects to test new ideas.
• Collaborate with cross-functional teams and external partners to ensure the successful adoption of new technologies and processes, fostering a culture of innovation and continuous improvement throughout the organisation. 
• Team Management
• Develop and implement strategic plans for the Digitalisation and Licensing Operations team, setting Goals, Priorities, Execution Plan, and Resources Required (GPERs) aligned with company objectives.

Job Requirements

• Professional experience (8+ years) in roles such as Digital Transformation Manager, Business Process Improvement Specialist, or Technology Consultant.
• Strong track record in process optimisation, CRM and ERP systems, supply chain management, and data analytics, with the ability to collaborate across departments and with external partners.
• The candidate should have the capability to identify opportunities for improvement, implement innovative solutions, and lead cross-functional teams in creating a more efficient, data-driven, and customer & employee centric organisation.
• Educational background in Computer Science, Information Systems, Business Administration, or a related field. An advanced degree (eg MBA with a technology focus) is a plus.
• Certifications in relevant areas such as Project Management (PMP), Agile methodologies (Scrum Master), Six Sigma, or specific technology platforms (e.g., Salesforce, Microsoft Dynamics) are desirable.
• Demonstrable knowledge and experience in applying artificial intelligence (AI) technologies within business operations. This includes understanding AI concepts, tools, and their practical applications to drive business improvements and innovation.

Skills