Job Description

Sales & Support Executive (Hong Kong & China Market)

(SS15, Subang Jaya)

iGroup Asia Pacific Limited is a company that aims to be a one-stop shop for information products and library technologies. Our ability to provide a full spectrum of related products and services with localized support from each of our regional offices, establishes us as the key information industry partner in the Asia Pacific region. 

As part of our growing company, we are seeking for a dedicated, hardworking, and passionate about providing solutions to customers to join us to take care specifically on our Hong Kong & China market. 

Responsibilities:

Sales Role:

• Seek for new prospects (outbound) with various resources at your own knowledge
• Prospecting, qualifying, managing, and closing sales opportunities within the assigned territory
• Provide Presentation and conduct product sales demo
• Work as a team to achieve individual and group sales target

Support Role:

• Deliver virtual or onsite product training sessions to customers
• Consult with customers on best practices for their organization’s usage of the product
• Responsible for performing customer needs and solution finding sessions
• Identify needs for additional features and training that enhance customer success and retention
• Speak with power users in the organization and identify opportunities for expansion of account usage
• Familiarity with SaaS product and ability to employ strategies in online environments
• Perform additional duties as assigned

Job Requirements

Requirements:

• Minimum a Degree Holder. 
• Must be IT savvy and familiar with SaaS products.
• Good analytics and problem solving skills.
• Good interpersonal and communication skills.
• With a minimum of 2 years working experience in Sales and/or Customer Support role preferred. 
• Must be able to converse and write well and clearly in English language. Able to speak in Cantonese and Mandarin will be an added advantage. 
• Willing to work at SS15, Subang office for 5 days (9am-6pm). 
• Candidates who are able to start immediately will be given preference. 

Benefits:

• Sales commission
• Hybrid working environment 
• Dental, medical, optical allowances 
• Opportunity to travel to Hong Kong, China, and Thailand 
• Opportunity to work with multinational and international colleagues and companies 

Interested candidates are encouraged to fill up this form: https://wkf.ms/45Q8eQT. 

Only shortlisted candidates will be notified.

Skills