Job Description

Ready to join a global healthcare team that actually helps people? Working with us at INTERNATIONAL SOS GLOBAL CORPORATE SERVICES SDN. BHD. means you support medical and travel assistance for organisations across the world, making patient care and billing work smoothly behind the scenes.

As the backbone of our Assistance Centre billing, you keep claims, invoices and service records tidy so clinical teams and clients can focus on care. You will work closely with operations, clinical colleagues and finance to keep billing accurate and timely.

Your Growth & Impact

• Expand your technical billing skills by handling real-world medical claims and invoices within a global assistance centre.
• Build cross-functional experience by coordinating with clinicians, case managers and finance teams on billing exceptions.
• Gain exposure to healthcare compliance and documentation standards relevant to corporate and international clients.
• Connect with regional teams and improve your stakeholder communication in a structured corporate setting.

Job Requirements

Responsibilities

Billing Operations

• Process and validate outpatient and inpatient invoices, ensuring charges match clinical notes and service records.
• Prepare and issue invoices to clients, follow up on billing queries, and record payments accurately.
• Perform regular reconciliations to identify discrepancies and propose corrections to keep accounts current.

Stakeholder Coordination

• Work with case managers, clinicians and client service teams to clarify billing items and resolve disputes quickly.
• Respond to internal and external billing inquiries within agreed service levels and escalate complex issues to supervisors.
• Support third party insurers and corporate clients with required documentation for claim adjudication.

Data & Reporting

• Maintain accurate billing records, update client databases, and tag transactions for month-end reporting.
• Produce regular billing reports and assist finance with cash collections and aged receivable analysis.
• Identify process gaps and suggest practical improvements to reduce rework and speed up invoice cycles.

Requirements

Qualifications & Experience

• Diploma or Bachelors degree in Accounting, Finance, Healthcare Administration or related field.
• Fresh graduates are welcome, with any internship or training in billing, accounts or healthcare operations considered an advantage.
• Willingness to work in a structured corporate environment and learn regional billing rules.

Hard Skills & Knowledge

• Familiarity with invoicing, claims processing, or basic accounting principles.
• Proficient in Microsoft Excel for reconciliations and reporting, and comfortable learning billing or ERP systems.
• Basic understanding of healthcare documentation and terminology preferred but not required.

Soft Skills & Qualities

• Strong attention to detail with high accuracy when checking invoices and records.
• Clear communicator who can explain billing items to clinical and non-clinical colleagues.
• Organised and reliable, able to manage competing tasks and meet deadlines.

Skills