Job Description

This role is part of our Advertiser team, supporting a portfolio of advertisers in a fast-paced, one-touchpoint model. You will assist in day-to-day account operations, campaign execution, and program optimisation, while providing timely support and learning to identify high-potential accounts. The role requires adaptability, curiosity, and a service-oriented mindset to help advertisers achieve their goals and ensure smooth program performance.

Key Responsibilities

• Advertiser Retention & Relationship Support:
  Support the retention of subscription-based advertisers by ensuring their programs are well maintained with publisher promotion, issues are addressed promptly, and service standards meet expectations, contributing to continued subscription renewal.
  
• Priority Client Support & Issue Resolution:
  Act as the first line of support for advertisers, with dedicated priority support for fee-based subscribers. Handle day-to-day inquiries related to affiliate program setup, tracking, commissions, publisher activity, and regional configurations, escalating issues where appropriate to ensure timely resolution.
  
• Campaign Support & Performance Optimisation:
  Assist in planning, launching, and monitoring affiliate campaigns. Support campaign optimisation by following standard best practices, analysing basic performance metrics, and providing actionable insights under guidance from senior team members.
  
• Operational Checks & Execution:
  Conduct regular operational checks to ensure affiliate programs are running smoothly, helping to identify setup gaps, tracking limitations, or execution risks and escalating them when required.
  
• Publisher Support & Maintenance:
  Assist with publisher access management, clean-up activities, and basic governance tasks to maintain program quality and compliance.
  
• Product & Platform Knowledge Development:
  Build a solid understanding of product offerings, platform capabilities, and tracking limitations to effectively support advertiser needs and internal coordination.
  
• Account Prioritisation Support:
  Help maintain visibility over active and subscribed accounts by following structured processes to identify priority advertisers, potential risks, or support gaps.

Job Requirements

• 1 – 2 years’ experience in client support, operations, account management, or digital marketing; affiliate marketing experience is a plus but not required. 
• Client-focused with a positive, solutions-oriented mindset.
• Strong written and verbal communication skills in English (Chinese is a plus).
• Comfortable managing multiple tasks and accounts with guidance and clear processes. 
• Strong attention to detail and willingness to learn analytical and troubleshooting skills. 
• Team-oriented, adaptable, and open to feedback in a fast-growing environment.

We want you if…

1. You are eager to learn, proactive, and take ownership of tasks assigned to you.
2. You are organised, dependable, and comfortable working in a structured, process-driven environment

Skills