Job Description

We are looking for a Junior DevOps Engineer with a focus on backoffice operations and support. This entry-level role is ideal for candidates with 0–2 years of experience in DevOps, Infrastructure, or related technical support. You will play a key role in monitoring systems, supporting day-to-day operations, documenting processes, and assisting senior engineers. This role is designed as a stepping stone for someone starting from Level 1 Technical Support and looking to grow into a full DevOps career.

Key Responsibilities

• Provide backoffice support by handling tickets, troubleshooting basic system issues, and escalating when needed.
• Monitor system dashboards, alerts, and logs to help ensure uptime and stability.
• Assist with recurring maintenance tasks such as patching, backups, and upgrades.
• Support user onboarding, access requests, and simple IAM tasks.
• Document standard procedures, runbooks, and onboarding guides.
• Collaborate with DevOps and IT teams on small automation or deployment tasks.
• Shadow senior engineers to gain exposure to CI/CD, Infrastructure as Code (IaC), and containerization.
• Participate in incident response as a first-line contact and help with post-incident notes.

Key Deliverables (First 3–6 Months)

• Handle and resolve a set number of support/backoffice tickets per week.
• Create or update 2–3 operational runbooks or support guides.
• Take ownership of one recurring support process (e.g., log review, backup verification, patching checks).
• Assist in setting up basic monitoring dashboards or alert rules.
• Contribute to one small automation or scripting improvement under guidance.

Job Requirements

Nice-to-Have

• Familiarity with CI/CD tools (GitHub Actions, Jenkins, GitLab CI).
• Exposure to cloud platforms (AWS, GCP, or Azure).Basic understanding of Infrastructure as Code (Terraform, CloudFormation, Ansible).
• Linux basics and simple scripting (Bash/Python).
• Exposure to Docker and containerization.
• Awareness of monitoring tools (Prometheus, Grafana, Datadog, ELK).
• Familiarity with IAM/security concepts (user permissions, access policies).
• Experience with ticketing systems (Jira, ServiceNow, or equivalent).

What We Offer

• Competitive salary with growth opportunities
• Remote work flexibility
• Annual training/certification allowance
• Health benefits
• Mentorship and a clear career path into DevOps engineering

Skills