Job Description

Job Description

We are looking for an experienced and hands-on Outlet Manager to oversee daily operations, staff management, and performance of our outlet(s) in the Klang Valley. The ideal candidate is operationally strong, customer-focused, and able to lead a team to achieve sales, cost control, and service excellence.

Mandarin proficiency is preferred as the role requires frequent communication with Mandarin-speaking staff, suppliers, and customers.

Job Requirements

Key Responsibilities

-Operations & Service

-Oversee daily outlet operations to ensure smooth workflow

-Ensure SOP, hygiene, food safety, and brand standards are strictly followed

-Handle customer feedback and resolve operational issues promptly

-Ensure consistent product quality and service standards

-Team Management

-Lead, train, and motivate outlet staff

-Prepare staff scheduling, attendance monitoring, and manpower planning

-Enforce discipline, grooming, and service culture

-Sales & Cost Control

-Drive outlet sales and upselling initiatives

-Monitor daily sales, expenses, and wastage

-Control food cost, inventory levels, and stock usage

-Execute promotions and operational campaigns

-Inventory & Reporting

-Monitor stock level and place orders according to company guidelines

-Ensure FIFO and stock accuracy

-Prepare weekly, and monthly operational reports

-Coordinate with Operations, Warehouse, and Finance

Skills