Job Description

Lalamove is seeking individuals who are dedicated, passionate, analytical and results-oriented in fraud risk management. Candidates will be responsible for a wide range of duties related to investigation, analytics and elimination of risk on the platform. The position relies on an analytical mind, critical thinking, detailed investigation and excellent judgment.

The Risk team designs and builds software systems, risk models and operational processes that minimize risk and maximize trust in Lalamove productivity and quality assurance which will be evaluated along with the overall contribution to the development of the department.

What you will do:

• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Consistently achieve/exceed weekly productivity and quality standards.
• Participate in ad hoc projects/assignments as necessary.

Job Requirements

• Excellent written and spoken English skills and an ability to compose grammatically correct, concise and accurate written response.
• Exceptional interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
• Team player capable of learning and sharing knowledge in a global team environment.
• Experienced customer conflict resolution skills with a keen focus on quality and customer experience.
• Self-disciplined, diligent, proactive and detail oriented.
• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.
• Analytical and problem solving skills, including the ability to recognize non-obvious patterns.
• Proficient with Microsoft Office or Google Suite

Skills