Fraud Investigator (1-year fixed-term)


AI-generated summary


This job is a Fraud Investigator at Lalamove. You will investigate and analyze fraud risks on the platform. You might like this job because it requires critical thinking and detailed investigation skills.


Petaling Jaya


Job Description

Lalamove is seeking individuals who are dedicated, passionate, analytical and results-oriented in fraud risk management. Candidates will be responsible for a wide range of duties related to investigation, analytics and elimination of risk on the platform. The position relies on an analytical mind, critical thinking, detailed investigation and excellent judgment.

The Risk team designs and builds software systems, risk models and operational processes that minimize risk and maximize trust in Lalamove productivity and quality assurance which will be evaluated along with the overall contribution to the development of the department.

What you will do:

  • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
  • Consistently achieve/exceed weekly productivity and quality standards.
  • Participate in ad hoc projects/assignments as necessary.

Job Requirements

  • Excellent written and spoken English skills and an ability to compose grammatically correct, concise and accurate written response.
  • Exceptional interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
  • Team player capable of learning and sharing knowledge in a global team environment.
  • Experienced customer conflict resolution skills with a keen focus on quality and customer experience.
  • Self-disciplined, diligent, proactive and detail oriented.
  • Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.
  • Analytical and problem solving skills, including the ability to recognize non-obvious patterns.
  • Proficient with Microsoft Office or Google Suite


Fraud Investigation
Problem Solving

Company Benefits

Birthday's & Anniversaries

Celebrate your special day with your team!

Your Office Can Be Anywhere

Work from Home 4 times in a month


We're a growing start-up with a multicultural team. You'll get the opportunity to work with people from across the globe!

Relaxed Dress Code

Work in your style!

Company Laptop

Work anytime, anywhere!

Happy Fridays

The weekend starts early at Lalamove...

Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 2 Years of Experience

Career Level

Junior Executive

Job Specialisation


Company Profile



Frustrated by the analogue process of using call centres to book delivery vehicles and the lack of transparency in pricing and availability, a group of problem solvers got together to create their own digital solution.

Lalamove was born to make on-demand delivery possible for everyone at the touch of a button. Through a single app, users could gain access to a wide fleet of suitable delivery vehicles helmed by professional drivers.

Simply input the pick up and drop off locations, choose the vehicle type you require and get quickly matched with a nearby driver who’s ready to take the order.

Track the whole delivery process from start to finish in the app, use digital payment options and pull up the record of all your activity in one place.

Lalamove has become the strategic partner for businesses of all sizes to solve their last-mile delivery issues. From independent brick and mortar stories to restaurants, retail outlets and e-commerce companies, Lalamove helps businesses from a wide array of industries to scale and outsource deliveries based on their needs.


Fraud Investigator (1-year fixed-term)



Petaling Jaya