Lifetech Solutions Sdn Bhd

<p>&nbsp;</p>
<ul>
<li>Proactively monitor and troubleshoot :</li>
</ul>
<ol>
<li>systems operations</li>
<li>systems problems</li>
<li>network outages</li>
<li>software issues</li>
</ol>
<ul>
<li>Respond to alarms and alerts from network tools</li>
<li>Responds to incidents submitted by customers and internal staff via phone call / email / WhatsApp</li>
<li>Creates and reports tickets for events and incidents</li>
<li>Provide timely response to all incidents, outages and performance alerts - ISP</li>
<li>Notify customer and third-party service providers of issues, outages and remediation status</li>
<li>Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact</li>
<li>Determines and categorize the severity of an incident and depending on the circumstances take immediate action to restore service or escalate as appropriate</li>
<li>Perform basic systems testing and operational tasks - 1st &amp; 1.5 level</li>
<li>Conducts specific procedures to proactively check the health and welfare of the applications / network equipment</li>
<li>Gathers the incident history and preserve it for later use</li>
<li>Perform and generate analysis report based on customer / ISP requests</li>
<li>Generate monthly report for Operational Review Meeting with customers</li>
<li>Support technical teams in 24 x 7 environment operational environments with high uptime requirements.</li>
<li>Other duties as assigned – installation of certs, network connectivity testing, script execution, etc…</li>
<li>Work with internal and external technical and service teams to create and/or update knowledge base articles</li>
</ul>


This job is for a NOC Analyst (Internship). You&#x27;ll proactively monitor systems, troubleshoot problems, respond to alarms, create tickets, and provide timely responses. You might like this job because it offers hands-on experience in a 24/7 operational environment with high uptime requirements.

Monitor a wide variety of information and network systems that include, LAN/WAN systems, routers and core applications.

Analytical Skills

Health Risk Assessments

Cyber Threat Intelligence

Cyber Security

 



-Proactively monitor and troubleshoot :




-systems operations


-systems problems


-network outages


-software issues




-Respond to alarms and alerts from network tools


-Responds to incidents submitted by customers and internal staff via phone call / email / WhatsApp


-Creates and reports tickets for events and incidents


-Provide timely response to all incidents, outages and performance alerts - ISP


-Notify customer and third-party service providers of is...

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Company Profile

Lifetech Solutions Sdn Bhd