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Client Success Specialist

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This job is a Client Success Specialist at a leading digital marketing company in Malaysia, working with top partners like Google and TikTok. You might like this job because it involves building client relationships, managing projects and campaigns, and providing feedback to enhance client satisfaction.

Undisclosed

Petaling Jaya, Selangor

Job Description

We are a 20 over years Digital Marketing Business Partner in Malaysia and currently seeking for Passionate individual to be part of our Passionate Team.

#Google Premier Partner

#Meta Business Partners

#TikTok Partner

Let’s look at your roles :

  • Responsible to build and maintain good rapport and communicate with clients through phone, email correspondence and business meet ups.
  • Responsible in Project Management for Web Development, Landing Page Development, Banner Design.
  • Responsible to perform Client servicing roles in SEO, Performance Marketing (Google Ads & Facebook Ads).
  • Responsible to maintain contact with clients at all stages of campaigns/projects and provide periodic feedback as agreed or when required.
  • Responsible to present campaign ideas, project progress reports and performance reports according to OPS (Operating Standards) and any other ad-hoc requests from clients in pursuit of enhancing client satisfaction with company’s products and services.
  • Responsible to work closely with all relevant departments in understanding and communicating effectively on clients’ needs in devising a campaign that meets the client's brief and budget.
  • Responsible to negotiate with clients, solving problems and ensuring deadlines are met as mutually agreed.
  • Responsible to review, analyse and produce periodical report on project management, recommendations for improvement along with status of key performance areas and key performance indicators.

Job Requirements

Desired Education & Experience:

  • Bachelor’s Degree in Business, Marketing, Administration or any other related field or Diploma with at least 3 years experience in Client Servicing.
  • Added Advantage if work experience in similar industry.
  • Experience in Project Management with great attention to detail.
  • Strong interpersonal skills. Flexible, adaptable and must be able to negotiate and problem-solve.
  • Knowledge of current marketing and advertising trends and best practices.
  • Ability to meet deadlines and an outstanding time management skill.
  • Excellent presentation skills with strong communication and interpersonal skills.
  • Proficient in Microsoft Office applications.
  • Demonstrable business acumen and a deep understanding of business processes.
  • Protects the Organization’s values by keeping information confidential.
  • Good command in English and Bahasa Malaysia. Mandarin is required to handle our Clients.

Skills

Client Services
Project Management

Company Benefits

Flexible Work Options

Start anytime between 7.30 and 10 am, enjoy hybrid work, and work-from-anywhere for 2 weeks a year for personal/family needs (approval required).

Comprehensive Leave Benefits

Annual, medical, hospitalization, maternity, paternity, birthday, and marriage leave for every life stage.

Comprehensive Coverage

Outpatient care is covered from day one of probation, while inpatient insurance begins once you’re a confirmed employee.

Rewards & Perks

Performance-based incentives and bonuses that reward your efforts, plus mobile & internet, and parking allowances.

Learning & Growth

Upskill with learning programs, career development opportunities, and Long Service Awards.

Engagement & Fun

Year-round activities, team bonding, and celebrations to make work more enjoyable together.


Additional Info

Company Activity

Last active - few hours ago

Career Level

Senior Executive


Company Profile

LOCUS-T Sdn Bhd-logo-image

LOCUS-T Sdn Bhd

Since the early 2000s, LOCUS-T has grown into one of Malaysia’s leading digital marketing agencies with 25 years of proven results. Trusted by over 7,000 SMEs and MNCs across 50 industries, we deliver impact through SEO, SEM, PPC, and website development, helping brands rank on Google’s first page and driving millions of organic visits. Recognized as a Google Premier Partner, Meta Business Partner, and multiple-time...