Job Description

Patient Experience & Front Desk

• Greet patients warmly, check them in, verify contact details and prepare registration and consent forms to clinic standards.
• Manage appointments via phone, WhatsApp and walk-ins, confirm bookings and rearrange slots to keep the schedule running smoothly.
• Send reminders and follow up on simple enquiries to reduce no-shows and keep patients informed.
• Answer basic questions on treatments and pricing clearly, or route clinical or complex queries to the appropriate clinician.

Administrative & Financial Operations

• Maintain accurate patient records and update clinic systems, spreadsheets and communication logs every day.
• Process billing, issue receipts and manage daily cash collection with careful end-of-day reconciliation.
• Record small inventory receipts and alert the team when supplies need restocking to avoid gaps in care.
• Use scheduling software and email to coordinate reminders, referrals and documentation for clinical staff.

Clinic Coordination & Environment

• Work closely with dentists and assistants to minimise patient wait times and prevent appointment delays.
• Keep the reception and waiting area tidy and presentable to create a calm, professional first impression.
• Handle incoming calls, WhatsApp messages and social enquiries, escalating clinical or sensitive matters appropriately.
• Encourage patient feedback and support follow-up messaging to help maintain relationships and repeat visits.

Job Requirements

Qualifications & Experience 

• Friendly, responsible and customer-focused attitude with a professional front-desk presence suitable for LUXE SEPA DENTAL SDN BHD. 
• Prior experience in a clinic, healthcare or customer service role is preferred and considered an advantage. 
• Comfortable working in a busy clinic and able to manage multiple tasks during peak periods without losing composure. 
• Willing to learn clinic procedures including consent handling, basic inventory checks and cash reconciliation. 

Hard Skills & Knowledge 

• Confident with basic computer tasks and office software, including scheduling systems, email and spreadsheets. 
• Experience using WhatsApp and telephone systems for appointment booking and patient follow-up. 
• Accurate with billing and receipts, and capable of daily cash handling and simple financial record keeping. 
• Able to prepare and maintain patient registration and consent documents in line with clinic standards. 

Soft Skills & Qualities 

• Clear communicator in Mandarin (Primary), with working proficiency in English and Bahasa Malaysia to serve our multilingual patient base.
• Calm, polite and patient when handling enquiries or concerns, with good phone etiquette. 
• Organised, dependable and able to prioritise tasks while supporting the clinical team. 
• Team player who respects confidentiality and follows clinic policies on patient care and records.

Skills