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This job is about managing online sales and customer service through various digital channels like social media and email. You might like this job because it involves creating engaging content and ensuring customer satisfaction.
Job Description
- Manage and optimize digital communication channels (WhatsApp, Facebook, Instagram, LinkedIn) to engage and convert leads
- Assist in the planning, execution, and management of digital marketing strategies across platforms like social media, email, SEM, and websites to meet marketing goals.
- Assist in creating engaging content for social media, websites, and email newsletters.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
- Enhance and improve current process.
- Ensuring Customer Service satisfaction with clients
- Following process and procedure of the Company.
Job Requirements
- Fluent in English and Bahasa Malaysia
- Preferably with outspoken personality.
- Presentable outlook and personality.
- With Customer Service experiene is added advantage
- Proficient in Microsoft Office; familiarity with design software is an advantage.
- Passion for digital marketing and commitment to promoting the company’s values.
- A flexible, innovative approach to work with strong teamwork and interpersonal skills.
- Fresh graduate is encourage to apply too.
Skills
Customer Service
Online Service Provider
Company Benefits
Career Direction Offer
We will offer candidate who can performed well after some year in the company to better career path direction in the company
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Entry Level
Job Specialisation
Customer Service, Digital Marketing
Company Profile
MACROX PRINT SDN BHD
The name MACROX holds significant meaning: "M" stands for Malaysia, "Macro" represents expansive values, and "X" symbolises infinity. Upholding the values of thankfulness, quality, courage, and integrity, the company aims to advance printing production development into a world-leading economy, thriving in an industry resilient to changing times. The mission is to create eco-friendly packaging solutions for brand...