Plenty of free parking space near office. Only 250m away from KTM

Free Parking & Near KTM

Espresso high quality coffee & tea all day free. Often comes with light refreshments in the afternoon.

Coffee & Tea

We make high quality products with high quality equipments also. Macbook laptops for teams to do their magic.

Macbook Laptops

Flexible Work Schedule

Medical Benefit

Feels Like Home

MarketSense ICT Sdn. Bhd.

MarketSense ICT provides omnichannel marketing tech, publication tech, education tech and business automation tech to SME companies and corporations. Our tech and services helped businesses expand through digitisation and increase process efficiency. We develop and provide best solution to build client’s system in a fast and cost effective way.
We are also a technology partner of a mainstream Chinese news publication in Malaysia. System solutions that we provide to our SME &amp; corporate clients:
<ul>
<li>E-Commerce Systems</li>
<li>Omnichannel Marketing Automation System</li>
<li>Media Publication Solution</li>
<li>Customer Relationship Management System</li>
</ul>

About MarketSense ICT

We encourage creativity and new ideas. We periodically review our internal process to make it simpler and more efficient as we hate red tape that hinder team communication and opportunities. Respect and helping each other to achieve company's goal is our philosophy.

Work Environment

<ul>
<li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner.</li>
<li>Provide accurate information regarding products, services, and policies.</li>
<li>Assist customers with product orders, returns, and exchanges.</li>
<li>Resolve customer complaints or issues efficiently, ensuring customer satisfaction.</li>
<li>Document customer interactions and feedback in the customer management system.</li>
<li>Process customer transactions, such as refunds, adjustments, or cancellations.</li>
<li>Upsell or cross-sell products and services when appropriate.</li>
<li>Collaborate with other departments to address and resolve complex customer issues.</li>
<li>Follow up with customers to ensure satisfaction after issue resolution.</li>
<li>Maintain knowledge of company products, services, and promotions.</li>
<li>Stay updated on company policies, procedures, and product changes.</li>
<li>Meet or exceed customer service targets, including response times and satisfaction ratings.</li>
<li>Escalate unresolved issues to senior staff or management when necessary.</li>
</ul>

This job is all about helping customers with their questions and issues! You might like this job because you get to solve problems, work with a team, and ensure customers feel valued while also learning about great products and services.

Customer Service




-Respond to customer inquiries via phone, email, or chat in a timely and professional manner.


-Provide accurate information regarding products, services, and policies.


-Assist customers with product orders, returns, and exchanges.


-Resolve customer complaints or issues efficiently, ensuring customer satisfaction.


-Document customer interactions and feedback in the customer management system.


-Process customer transactions, such as refunds, adjustments, or cancellation...

Customer Service Representative

MarketSense ICT Sdn. Bhd.

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Company Profile

MarketSense ICT Sdn. Bhd.