Ninja Van

<div>Ninja Van is a tech-enabled express logistics company that provides both upstream and downstream solutions, ensuring a hassle-free experience for Southeast Asian businesses of all sizes.<br><br>Ninja Van across 6 South East Asia countries delivers approximately 1.5 million parcels per day through out 1,600+ hubs &amp; stations with almost 31K staff count covering 2 million square miles.</div><div><br>Ninja Van Malaysia covers 100% in Peninsular Malaysia with more than 80% growth in fleet size. There are more than 4,000 pick-up drop-off points with millions of parcels deliveries each month. We also own one of the largest locker network in Malaysia</div><div><br>At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. We have much room for improvement and many ideas that will further shape the industry.&nbsp;</div><div><br><br></div>

About Us

<div>&nbsp;</div><div>We are passionate about breaking the bottlenecks in logistics in South East Asia and we look to deliver innovative and scalable logistics solutions to businesses of all sizes.<br><br></div><div>We understand E-Commerce, modern consumers and the need to create open, honest and seamless customer experiences.<br><br></div><div>We believe that we are the best at what we do, so come and join us in fast growing logistics industry.<br><br></div><div>There’s no way like the Ninja way.&nbsp;</div>

Our Mission

Launched in 2014, NINJA VAN is Southeast Asia's fastest growing logistics company powering businesses with innovative transport solutions. 

<p><strong>Job Descriptions:</strong></p>
<ul>
<li>Independently engaged with clients that using Ninjavan services/platform</li>
<li>Assist clients with issues such as uploading orders, 1st mile &amp; Last mile matters, dispute issues, client complaints etc. as well as other administrative duties to coordinate shipping activities.</li>
<li>Prepare and communicate accurate shipping, numbers of shipper parcel daily inbound, using data from multiple sources.</li>
<li>Monitor shipper satisfaction and service quality throughout and prepare relevant/necessary reports for management</li>
<li>Provide data analysis to improve client performances.</li>
<li>Handle routine questions from clients to perform full level of troubleshooting, in addition actively communicate and coordinate with internal departments to identify and resolve admin, operations, IT and finance challenges</li>
<li>Pro-actively propose structural changes or new solutions to streamline existing processes to increase operation efficiency &amp; client's retention.</li>
<li>Maintain open communication with all stakeholders, internal and external, across different geographies, throughout the on boarding, shipping and delivery cycle.</li>
<li>Assist clients in Southeast Asian region</li>
</ul>


This job is for a Client Support Specialist - Mandarin Speaker who will assist clients with using Ninjavan&#x27;s services, resolve issues and coordinate shipping activities. You might like this job because it involves communicating with clients and solving problems while introducing process improvements.

Client Support Specialist will reporting to Senior Executive, Cross Border (Key Account). We are looking for a Mandarin Speaker.

Microsoft Office

Job Descriptions:



-Independently engaged with clients that using Ninjavan services/platform


-Assist clients with issues such as uploading orders, 1st mile and Last mile matters, dispute issues, client complaints etc. as well as other administrative duties to coordinate shipping activities.


-Prepare and communicate accurate shipping, numbers of shipper parcel daily inbound, using data from multiple sources.


-Monitor shipper satisfaction and service quality throughout and prepa...

Client Support Specialist - Mandarin Speaker

Ninja Van

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Company Profile

Ninja Van