Job Description

• 1.NF MY Leadership & Commercial Growth
• Lead and manage the Malaysia Ninja Freight business unit with full commercial accountability.
• Drive acquisition of new clients and retention of existing accounts across Malaysia.
• Use market insights and data analytics to develop go-to-market strategies, optimize pricing, and drive commercial decisions.
• 2.Sales & Account Management
• Act as the lead point of contact for key clients within Malaysia, ensuring high levels of customer satisfaction and long-term retention.
• Collaborate closely with Singapore and other regional teams (TH, ID) on cross-border deals.
• Ensure all opportunities are properly tracked and updated in the internal CRM (within fr8labs) to maintain data integrity and accurate forecasting.
• 3. Solutioning & Quotation
• Collaborate with Operations, Solutions, and Procurement teams to develop end-to-end freight solutions tailored to client needs.
• Ensure timely and competitive quotation turnaround with strong value propositions.
• Support complex deal structuring, including international shipments, vendor management, and custom solutions.
• 4. Cross-Functional Collaboration
• Liaise with regional agents, operations, and vendors to ensure seamless execution of shipments from origin to destination.
• Ensure all SOPs are followed on Fr8labs, including vendor onboarding, pricing, invoicing, and operational execution.
• Resolve operational or shipment issues proactively by leveraging freight forwarding expertise and cross-functional collaboration.
• 5. Operational Excellence & Compliance
• Oversee the implementation and adherence to commercial SOPs covering the entire shipment lifecycle,  from confirmation to delivery.
• Ensure accurate and timely onboarding of customers and vendors, and manage all commercial workflows via fr8labs/ CRM
• Drive system adoption, CRM hygiene, and compliance across all stages of the sales and fulfillment process.
• 6. Market Research & Analysis
• Conduct market research to identify new business opportunities and industry trends
• Analyze competitor and market conditions to develop strategies for business growth.
• Stay up-to-date on market trends and competitive activity.
• 7.Business Development 
• To identify and initiate quality business opportunities with new customers targeting SME and large size companies  with decent size of logistics activities. 
• Develop and implement sales strategies business development plans to achieve  revenue and margin targets.
• Convert marketing generated lead into successful deals while proactively developing your own pipeline
• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and repeat business. 
• Prepare and deliver sales presentations and proposals to prospective clients.
• Negotiate contracts and terms of agreements, aiming to maximize profitability while maintaining customer satisfaction. 
• Collaborate closely  with internal  departments including operation, customer service, finance to ensure seamless execution of customer requirements. 
• Find new opportunities through cold-calling or referrals

Job Requirements

• 7- 10  years experience in freight forwarding industry
• Business development marketing freight forwarding products
• Pricing & Solutioning experience across carriers or consolidators
• Operational experience managing full shipment journey
• Strong Excel / Google suite / data management skills
• Strong communication skills
• Strong attention to detail
• Ability to deal with ambiguity
• Stakeholder Management
• Proven customer Success & strong retention ability
• Knowledge of CRM and FMS essential
• Bachelor’s Degree in any field

Skills