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This job is for a Customer Service Executive in a contact center. You'll handle inbound calls, provide accurate information, and offer solutions to customer's queries. You might like this job because you get to provide personalized customer service and have opportunities for cross-selling bank products and services.

Undisclosed

Menara Telekom, Kerinchi

Full-Time

Job Description

[Walk-in Interview] Customer Service Executive (Contact Centre)

Date: Friday, 15 Sep 2023

Time: 9.00am - 12.00pm and 1.30pm - 4.00pm

Location: 4th Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT station, Landmark : Burger King)

Document to brings along:

  • Updated resume
  • Copy of NRIC and highest educational certificate (Degree or Diploma)
  • 3 months latest payslip for experienced candidates
  • Degree fresh graduate - full/partial semesters transcript or completion letter

Job Descriptions:

Services

  • To attend to inbound calls enquiries over various range consumer financial products and services.
  • To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
  • To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette.

Assurance

  • To achieve first call resolution where possible and follow up with customers on unresolved issues.
  • To perform after call duties and quality assurance in accordance with the set procedures with zero defect.
  • To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements.

Channels and Cross-Selling

  • To introduce and create customer awareness on self-service/automated banking channels.
  • To cross-sell bank products and services when appropriate.

Compliance

  • To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank.


Job Requirements

Job Requirements:

  • Fresh Degree Holders are welcomed to apply. Training will be provided.
  • Diploma holders – minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
  • Possess customer centric / strong customer service mindset
  • Committed and a good team player with willingness to step into a leadership role
  • Independent and resourceful with the ability to thrive under pressure
  • Meticulous, well organized and has the ability to solve problems
  • Able to multitask and manage time effectively
  • Willing to work on shift rotations (24/7) which includes Public Holidays

Working Location: Menara Telekom, Kerinchi LRT Station, Kuala Lumpur


Skills

Customer Service
Customer Complaint Resolution
Inbound Calls
Call Center Experience
Customer Inquiries

Company Benefits

Growing a sustainable business

Build a low carbon future through - Responsible financing - Sustainable financing & investing

Leisure perks

Holiday facilities Recreation Club activities

Varied leave

Vacation leave CSR leave Family leave Maternity/Paternity leave Adoption leave Exam leave Career break leave Compassionate leave

Health, protection & wellness

Health screening Medical leave & budget Dental/Optical Insurance coverage Employee Assistance Programme


Additional Info

Experience Level

#NoExperienceNeeded

Career Level

Entry Level

Job Specialisation

Customer Service, General Work, Management Trainee


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15/9 Walk-in Interview Customer Service Executive

OCBC Bank

Undisclosed

Menara Telekom, Kerinchi

Full-Time

This job is no longer available