Health screening
Medical leave & budget
Dental/Optical
Insurance coverage
Employee Assistance Programme

Health, protection & wellness

Vacation leave
CSR leave
Family leave
Maternity/Paternity leave
Adoption leave
Exam leave
Career break leave
Compassionate leave

Varied leave

Holiday facilities
Recreation Club activities

Leisure perks

Build a low carbon future through
- Responsible financing
- Sustainable financing & investing

Growing a sustainable business

OCBC Bank

<div>OCBC, Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, the entire focus of our organisation remains to be Simply Spot On. In everything we do. And so whether you want innovate needs-based financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.</div>

Who we are

<div>Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.</div>

What we offer

GROW with OCBC Bank

Graduan Go! | OCBC

<ins>[Walk-in Interview] Customer Service Executive (Contact Centre)</ins>
Date: Friday, 18 Apr 2025
Time: 9.00am - 12.00pm and 2.00pm - 4.00pm
Location: 4th (3A) Floor, Wisma Lee Rubber, No.1 Jalan Melaka 50100 Kuala Lumpur (next to Masjid Jamek LRT station) 
Job Description:
Services
<ul>
<li>To attend to inbound calls enquiries over various range consumer financial products and services</li>
<li>To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.</li>
<li>To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette</li>
</ul>
Quality Assurance
<ul>
<li>To achieve first call resolution where possible and follow up with customers on unresolved issues.</li>
<li>To perform after call duties and quality assurance in accordance to the set procedures with zero defect</li>
<li>To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements</li>
</ul>
Alternative Channels and Cross-Selling 
<ul>
<li>To introduce and create customer awareness on self-service/automated banking channels</li>
<li>To cross-sell bank products and services when appropriate</li>
</ul>
Compliance&nbsp;
<ul>
<li>To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank</li>
</ul>

This job is for a Customer Service Executive in a contact center, connecting with customers to help with their banking questions. You might like this job because it offers a chance to solve problems and help people, all while working in a friendly environment!

Customer Service

Inbound Calls

Banking

Banking Services

Problem Solving

Cross-Selling

Customer Complaint Resolution

[Walk-in Interview] Customer Service Executive (Contact Centre)
Date: Friday, 18 Apr 2025
Time: 9.00am - 12.00pm and 2.00pm - 4.00pm
Location: 4th (3A) Floor, Wisma Lee Rubber, No.1 Jalan Melaka 50100 Kuala Lumpur (next to Masjid Jamek LRT station)

Job Description:
Services



-To attend to inbound calls enquiries over various range consumer financial products and services


-To handle calls professionally by providing accurate and timeline information and able to provide effective solu...

18 Apr 2025 Walk-in Interview Customer Service Executive (Contact Centre)

OCBC Bank

16 May 2025 Walk-in Interview Customer Service Executive (Contact Centre)

OCBC Bank

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Company Profile

OCBC Bank