Job Description

About You  

• CARSOME is on the hunt for a talented and experienced Telesales, Customer Service. We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour. 

Your Day-to-Day

• Perform Outbound Calls based on leads assigned by Team Leads via CARSOME’s CRM system & also handle leads via CARSOMEWhatsApp platform
• Attend customer inquiries by providing accurate information regarding CARSOME’s used car business, product & service offerings.
• Support customers in account registration, test drive appointments and also car booking
• Proactively persuade customers to reschedule appointments that have been cancelled
• Proactively inform customers of ongoing deals and promotion.
• Deliver a high level of customer satisfaction
• Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.
• Attend to the customers’ enquiries by providing the correct information regarding Carsome’s used car business product and service offerings.
• To sell Carsome’s services to the customers & convince the customers to secure the sale accordingly.
• Remind and confirm customers’ appointment(s).
• Proactively persuade customers to reconsider appointment cancellations.
• Proactively inform customer of ongoing deals and promotions.
• Deliver high levels of customer satisfaction and positive customer experience.
• Correctly identifying, assessing, and resolving customers’ true needs by clarifying the problems/issues; determining the root causes; and then solving the problems according to the different situations.
• Always insisting on providing the most accurate and valid information to the customers by using relevant Carsome methods and/or tools provided.
• Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.
• To maintain a consistent daily productivity (appointments & calls) performance.
• To deliver a sustainable monthly overall sales performance – Inspections Target & Sales Target.
• Responsible to follow up on your pending leads (no answer, call back, follow up, no show, cancelled, rescheduled).
• Build a good rapport with the customers to enhance more sales and also to enhance Carsome’s bran

Job Requirements

• Preferably with Call Centre experience, having a minimum of 1-2 years of Telesales experience will be an added advantage. Fresh graduates with good attitude, independent, & willingness to learn will be considered too.
• Minimum SPM graduate, but preferably University/College graduates.
• Good communication skills & have good interpersonal skills.
• Proven Customer Support/Service/ Telesales
• Target-oriented, responsible, confident, & able to deliver sales results.
• Able to work under a fast phase environment Have a positive mindset, sales oriented person
• Office location - The Ascent Kelana Jaya
• Strong, English & Bahasa Malaysia verbal and written communication skills, mandarin will be plus
• Knowledge in Microsoft Office applications like Excel, Word, PowerPoint.
• Willing to work in The Ascent Paradigm, Selangor.
• 5 working day with 2 days off
• Willing to work on weekends & Public Holidays.
• Ability to start work immediately will be an added advantage.

Skills