Job Description

Job Description:

• Cross-sell and up-sell and an array of card’s financial and related products to existing OCBC customers / new customers through telemarketing distribution and initiative. (i.e. Balance Transfer/ Call for Cash to Credit Card customer, OCBC Card to new customer / existing OCBC’s customer.)
• Responsible in meeting individual daily, monthly, quarterly, and yearly sales target, and Key Performance Indicators (KPIs).
• Ensure data accuracy with minimal error and defect in daily sales submission prior forward to Sales Support Unit.
• Foster good relationship with customer and provide high level of quality service in managing customer’s inquiries and needs and feedback during sales solicitation.
• Keep abreast of competitor’s activities and products.
• Handle customer issues (if any) that may arise during or after sales and provide workable resolution to avoid customer’s dissatisfaction or any disputes.
• Carry out ad-hoc duty as directed by the management.

Job Requirements

Job Requirements:

• Candidate must possess at least a SPM, recognize Diploma or Degree in any discipline.
• Experienced in telesales environment will be added advantage.
• Good interactive and communication skills in English, Chinese and Bahasa Malaysia.
• Enthusiastic, aggressive, self-motivation attitude and coupled with desire to succeed and strive for the best-in-class sales results.
• Able to work under pressure and highly intense sales environment.
• Fresh graduates are encouraged to apply.

Remuneration:

• Attractive Basic Salary and Incentive scheme package 
• Annual leave and Medical Coverage 
• Flexible Plan Benefit 
• EPF employer Contribution 
• Team Player environment 

Skills