Job Description

• Welcome and greet guests in a friendly and professional manner.
• Handle guest check-in and check-out procedures.
• Manage room reservations, cancellations, and modifications.
• Provide information about hotel facilities, services, and local attractions.
• Answer telephone calls, emails, and guest inquiries.
• Handle guest requests, complaints, and concerns professionally.
• Coordinate with housekeeping, maintenance, food & beverage, and other departments.
• Process payments, deposits, and guest accounts accurately.
• Maintain accurate guest records and front-office documentation.
• Issue room keys/cards and maintain appropriate security procedures.
• Assist guests with luggage, transportation, wake-up calls, and other services when required.
• Maintain a clean, organized, and professional front-desk area.
• Follow hotel policies, procedures, and service standards.

Job Requirements

• Minimum SPM, Diploma, or Degree in Hospitality, Hotel Management, Tourism, or a related field.
• Previous experience in a hotel front office or customer service role is an advantage.
• Good communication and interpersonal skills.
• Proficient in English; knowledge of Bahasa Malaysia and other languages is an advantage.
• Basic computer skills and familiarity with hotel reservation/PMS systems.
• Pleasant personality with a professional and customer-focused attitude.
• Able to handle guest inquiries, requests, and complaints professionally.
• Good organizational and time-management skills.
• Able to work independently and as part of a team.
• Willing to work shifts, weekends, public holidays, and overtime when required.
• Able to multitask and work effectively in a fast-paced hotel environment.
• Good problem-solving skills and attention to detail.
• Well-groomed and presentable at all times.

Skills