PERSOLKELLY Malaysia

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.&nbsp;
Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.&nbsp;
Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.&nbsp;

For more information, please visit www.persolkelly.com&nbsp;

About PERSOLKELLY

Work and Smile
Working life is a journey of growth and creation.
We all have big dreams, and there are many different paths to success.
Thus, we need to make our own choices from a range of diversified work opportunities.
Our vision is to enrich society so that all work leads to lives of happiness.

<h3>Our Values</h3>
[ Authentic ] Respond every issue sincerely
[ Customer-Focused ] Always be a reliable partner and strive to go beyond our customer’s expectations
[ Professionalism ] Have high spirit and keep on shining
[ Teamwork ] Respect the diversity and maximize the achievement of organizations
[ Innovative ] Think, Act and Joy in changing

Our Culture: Work and Smile

Job Responsibilities:
<ul>
<li>Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility</li>
<li>Ensure communication with customers and clients with clear and relevant information</li>
<li>Manage customers or client’s feedback and complaints in a professional manner</li>
<li>Perform post-case administration for future reference </li>
</ul>

This job is for a Customer Service Executive who responds to inquiries, handles feedback/complaints, maintains clear communication, and performs post-case administration. You might like this job because it involves ensuring customer satisfaction and maintaining a high level of accessibility.

Customer Service

Customer Experience Strategy (CX)

Customer Engagement

Job Responsibilities:



-Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility


-Ensure communication with customers and clients with clear and relevant information


-Manage customers or client’s feedback and complaints in a professional manner


-Perform post-case administration for future reference 



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Company Profile

PERSOLKELLY Malaysia