Customer Service Executive
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This job is for a Customer Service Executive who responds to inquiries, handles feedback/complaints, maintains clear communication, and performs post-case administration. You might like this job because it involves ensuring customer satisfaction and maintaining a high level of accessibility.
RM 3000 - RM 4500
Kuala Lumpur
Full-Time
1 week ago
Job Description
Job Responsibilities:
- Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Ensure communication with customers and clients with clear and relevant information
- Manage customers or client’s feedback and complaints in a professional manner
- Perform post-case administration for future reference
Job Requirements
Job Requirements:
- SPM / Diploma / Degree in any field. Relevant insurance certification will be an advantage
- Minimum 1-2 years of experience in customer service in a contact center
- Welcome fresh graduate to apply
- Enjoy people engagement and providing good advice and patience in dealing with complex problems
- Good interpersonal and communication skills
- Possess a pleasant and cheerful disposition
Skills
Additional Info
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Customer Service
Company Profile
PERSOLKELLY Malaysia
PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.
Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.
Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.
For more information, please visit www.persolkelly.com