INTERNATIONAL ORIENTAL SDN BHD

Customer Interaction and Support:
<ul>
<li>Handle incoming (Call In) and outgoing (Call Out) calls to communicate with customers, ensuring booking details are accurate.</li>
<li>Address customer inquiries, provide seating arrangements, and answer questions about dining experience.</li>
<li>Manage customer requests for booking changes, cancellations, and special arrangements.</li>
</ul>
Reservation Management:
<ul>
<li>Assign and confirm seats for customers based on their preferences and availability.</li>
<li>Verify booking details and remind customers of their reservation time and guidelines.</li>
</ul>
Customer Maintenance and Engagement:
<ul>
<li>Add customers to WhatsApp or Enterprise WeChat (WeCom) after their reservation, establishing direct contact.</li>
<li>Maintain customer relationships by sending exclusive offers, promotions, and notifications about new menu items.</li>
<li>Promptly respond to customers who book through online platforms and contact directly.</li>
</ul>
Data Recording and Analysis:
<ul>
<li>Record customer feedback and booking information accurately.</li>
<li>Regularly report to the supervisor on customer service performance and feedback.</li>
</ul>
Performance Evaluation:
<ul>
<li>Earn performance bonuses based on customer redemption rate, satisfaction, and successful group bookings.</li>
<li>Receive additional incentives for converting customers to private events or group reservations.</li>
</ul>

This job is about helping customers plan their dining experiences as a Customer Service Executive. You might like this job because you’ll connect with people, manage bookings, and even earn bonuses for keeping customers happy!

Customer Service

Interpersonal Communications

Communication

Customer Interaction and Support:



-Handle incoming (Call In) and outgoing (Call Out) calls to communicate with customers, ensuring booking details are accurate.


-Address customer inquiries, provide seating arrangements, and answer questions about dining experience.


-Manage customer requests for booking changes, cancellations, and special arrangements.

Reservation Management:



-Assign and confirm seats for customers based on their preferences and availability.


-Verify boo...

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Company Profile

INTERNATIONAL ORIENTAL SDN BHD