Job Description

• To handling customer inquires & provide solutions to all customer related problems.
• Providing high quality of customer service via Live Chat support.
• To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Job Requirements

• Fresh graduates are encouraged to apply.
• Candidate must possess at least SPM or equivalent
• Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Previous working experience in customer service or related fields is an added advantage but not essential.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Ability to multi-task, priorities and manage time effectively
• Able to work in Rotational Shift (Rotational Off day, 5.5 or 6 days work per week)

Why Join us?

• Location: KL Eco City (Nearby LRT/KTM: Abdullah Hukum)
• Language Allowance + Travelling Allowance + Commission
• OT pay
• Free coffee, tea & snacks at the office
• Annual leave, Sick Leave, Hospitalization Leave, Maternity Leave, Paternity Leave
• Medical Claim
• Positive & Young culture
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
• Annual Bonus
• Monthly Activities

Skills