Job Description

Job Description

Job Title: Data Center Support Service Engineer (Entry Engineer/Sr. Engineer/Staff Engineer)
Department: Engineering and Supply Chain Department
Location: Kawasan Perindustrian Valdor, 14200 Sungai Jawi, Penang

Job Summary

The Data Center Support Service Specialist is responsible for providing comprehensive, end-to-end 
support throughout the lifecycle of data center operations. This includes early-stage architecture 
planning, commissioning, in-life operation and maintenance optimization, fault response, and long-term reliability improvement. The role ensures high service quality, compliance, and security while 
supporting customer business continuity.

Key Responsibilities

• Full-Lifecycle Service Coverage:
• Support spanning the entire “planning – deployment – operation – optimization” 
  process.
• Pre-sales planning and consulting: Precisely matching business needs.
• In-sales deployment and delivery: Seamless integration with system implementation.
• After-sales operation and maintenance: Rapid response to faults, proactive prevention, 
  and spare parts support.
•  Long-Term Optimization & Upgrades:
• Adapt services to evolving business growth and customer needs.
• Analyze and resolve issues from hardware failures to system compatibility, supported 
  by internal Failure Analysis team.
• Feed analysis into product iteration to close the “service – optimization” loop.
•  Digital Service Platform:
• Provide real-time visualization of service processes.
• Allow customers to track service requests online, while engineers use remote 
  diagnostic tools to quickly locate and resolve issues, reducing onsite troubleshooting 
  time.
• Generate automated “Operation and Maintenance Reports” to document service 
  traceability and optimization.
•  Customized & Scalable Solutions:
• Deliver dedicated service teams for large-scale customers, combining on-site 
  engineers with batch equipment management tools to handle cluster-level monitoring 
  and tasks.
• Ensure scalability and stability of large clusters.
•  Compliance & Security:
• Strictly adhere to ISO 27001, ITIL standards, and industry-specific compliance 
  requirements.
• Guarantee data confidentiality with encrypted transmission and signed agreements.
• Provide compliance reports after service completion to meet audit standards.

Job Requirements

Requirements

•  Education: min Bachelor’s degree in IT, Computer Engineering, or related fields.
• Experience: Minimum 5 years in data center operation and maintenance, with certifications 
  preferred.
• Skills & Competencies:
• Strong troubleshooting skills in hardware and system-level issues.
• Some level of knowledge on software diagnostic tools and remote fault management.
• Familiarity with compliance frameworks and data security practices.
• Customer-oriented mindset with strong communication skills.

Other Requirements

• Ability to work in high-availability environments with strict SLA requirements.
• Able to work remotely and independently to keep intact between internal and service site
• Strong teamwork and documentation skills.
• Conveniently travel within South East Asia and Middle East

Skills