Job Description

 1. Hygiene and Environmental Standards

• Uphold and enforce rigorous hygiene standards by ensuring the cleanliness and orderliness of all areas within the medical center, including treatment rooms, and equipment storage areas.
• Conduct regular inspections to verify that all tools and equipment are adequately stocked, functional, and compliant with safety regulations.

2. Inventory Management

• Monitor inventory levels of medical consumables, proactively replenishing supplies to ensure seamless operations and uninterrupted patient care.
• Collaborate with procurement staff to facilitate timely ordering of necessary supplies.

3. Assistance with Medical Procedures

• Operate treatment machines and equipment as prescribed by the TCM Practitioner, adhering to established protocols.
• Provide direct support to TCM Practitioners during various medical treatments and procedures, ensuring patient comfort and safety throughout.

4. Patient Care and Support

• Serve as a primary caretaker for patients in the treatment area, addressing their needs with compassion and professionalism.
• Offer clear and accurate information regarding services, products, and treatment processes in response to patient inquiries.

5. Administrative Responsibilities

• Facilitate patient check-in and check-out processes efficiently, ensuring accurate data entry into systems.
• Maintain meticulous documentation of patient interactions and treatment outcomes in compliance with healthcare regulations.

6. Patient Education

• Educate patients and their families about treatment plans, health conditions, and post-treatment care instructions to promote understanding and adherence to medical advice.

Job Requirements

• Minimum SPM or equivalent education level.
• Prior experience in the TCM industry will be considered an advantage.
• Proficiency in Mandarin, English, and Malay to effectively communicate with a diverse group of patients and customers.
• Basic proficiency in computer skills for managing appointments and clinic records.
• A proactive approach to work, with a strong sense of responsibility, dedication, and ability to work well in a team environment.
• Fast learner and follow job procedures, with a commitment to completing tasks efficiently and accurately.
• Willing to work OT / flexible hours, including weekends and public holidays, to meet the needs of the clinic.
• On-the-job training is available.

Skills