Job Description

• Customer Interaction:
• Handle customer inquiries, complaints, and requests via phone, email, and in-person. 
• Provide timely and accurate information and solutions. 
• Escalate complex issues to appropriate personnel.
  
• Administrative Tasks:
• Manage customer databases and records. 
• Process orders, invoices, and other administrative documents. 
• Maintain accurate records and reports. 
• Handle data entry and filing.
  
• Problem Solving and Resolution:
• Identify and resolve customer issues efficiently and effectively. 
• Ensure customer satisfaction with products or services. 
• Provide feedback on customer service processes to improve efficiency.
  
• Communication:
• Communicate effectively with customers, colleagues, and supervisors. 
• Maintain a professional and positive demeanor in all interactions.
  
• Other Duties:
• Attend to walk-in customers and provide good customer service. 
• Liaise and coordinate between vendors. 
• Manage after-sales service. 
• Generate invoices, quotes, and purchase orders. 
• Any other ad hoc and administration duties as assigned. 

Job Requirements

• No prior experience required – we are willing to provide training to the right candidate.
  
• Language proficiency: Must be able to communicate effectively in English, Malay, and Chinese.
  
• Strong learning ability and a fast learner, capable of adapting to new tasks quickly.
  
• Excellent communication skills for clear interactions with team members and customers.
  
• Ability to multitask and manage multiple responsibilities efficiently.
  
• Strong problem-solving skills with a proactive approach to challenges.
  
• Administrative skills and attention to detail in managing office tasks.

Skills