We provide free lunch's on Monday company wide! 

No Monday Blues 

Being part of a food business definitely has its perks!








Picha Food Credits! 

Annual Leave 

Goodwill Bonus 

PichaEats (Picha Sdn Bhd)

At PichaEats, we’re all about bringing people together through food. Our chefs specialize in authentic delicacies like Pakistani Biryani, Palestinian Hummus, Afghan Dumplings, and Syrian sweets – all crafted with love and tradition. 🍽️✨
We partner with 15 amazing families from Syria, Palestine, Pakistan, Iraq, and Afghanistan, and together, we create meals that not only satisfy your cravings but also make a real difference in the community. Whether it’s catering for corporate events, weddings, birthdays, or team lunches, we’re making an impact one meal at a time. ❤️
As we continue to grow, we’ve received some exciting recognition – from winning the Chivas Venture 2017/18 (Malaysia), landing in the Top 5 internationally in Amsterdam, to taking home the Allianz Future Generations Award and featuring on Forbes 30 Under 30! 🏆
If you’re passionate about food, community impact, and want to be part of an award-winning team, we’d love to hear from you! Come join us on this delicious journey. 🙌

About Us

At PichaEats, we believe in more than just great food – we believe in heartwarming values that guide everything we do! 💖
<ul>
<li>Gratitude: We’re grateful for the opportunity to serve, share, and grow with our amazing community every day. 🙏</li>
<li>Respect: We honor the stories, cultures, and contributions of everyone who is part of the PichaEats community – from our chefs to our customers. 🌍❤️</li>
<li>Collective Growth: Together, we rise! By working as a team, we help each other grow, achieve, and make a positive impact. 🌱🙌</li>
<li>Excellence &amp; Professionalism: Whether in the kitchen or with our customers, we strive for excellence with a big dash of professionalism. 👩‍🍳✨</li>
</ul>
With these values, we’re not just creating meals – we’re building a better, more connected world, one delicious dish at a time! 🍽️💫

Our Values 

Role Overview:
As a Junior Customer Service Executive at PichaEats, you will be an integral part of our customer service team, responsible for providing exceptional support to our clients across various channels. Your role will involve addressing customer inquiries, resolving issues, and ensuring a positive experience with PichaEats products and services. You will collaborate with different departments to handle complex queries and contribute to the development of customer service procedures.
Responsibilities:
<ul>
<li>Respond to Customer Inquiries</li>
<ul>
<li>Address customer inquiries promptly via phone, email, and live chat, ensuring timely and accurate responses.</li>
<li>Ensure regular updates of the WhatsApp status on the PichaEats phone to keep customers informed and engaged.</li>
</ul>
<li>Provide Accurate Information</li>
<ul>
<li>Offer comprehensive information about PichaEats products and services to assist customers effectively.</li>
</ul>
<li>Resolve Issues Efficiently</li>
<ul>
<li>Handle customer issues, concerns, and complaints professionally, working to resolve them in a timely manner.</li>
</ul>
<li>Collaborate with Departments</li>
<ul>
<li>Work with other departments to address complex customer queries and escalate issues when necessary.</li>
</ul>
<li>Maintain Positive Interactions</li>
<ul>
<li>Uphold a positive and empathetic attitude in all customer interactions, contributing to a pleasant customer experience.</li>
</ul>
<li>Document Interactions</li>
<ul>
<li>Keep detailed records of customer interactions, transactions, and resolutions, adhering to standard operating procedures.</li>
<li>When inputting orders, you are responsible for managing the entire process. On the event/order day, if the customer has any questions or concerns, you will be their point of contact, ensuring all issues are addressed and the order is successfully fulfilled from start to finish.</li>
</ul>
<li>Stay Informed</li>
<ul>
<li>Remain up-to-date with company policies, products, and services to provide current and accurate information to customers.</li>
</ul>
<li>Identify Opportunities</li>
<ul>
<li>Recognize opportunities for upselling or cross-selling additional products and services to customers.</li>
</ul>
<li>Develop Procedures</li>
<ul>
<li>Assist in the creation and maintenance of customer service procedures and guidelines to improve service delivery.</li>
</ul>
<li>Assist the Sales Team Lead and Mentor Interns</li>
<ul>
<li>Learn to guide and support the sales team, providing leadership and fostering a collaborative and productive work environment.</li>
</ul>
</ul>

This job is for a Junior Customer Service Executive at PichaEats. You might like this job because you get to provide exceptional support to clients, address inquiries, and collaborate with different departments to enhance customer service procedures.

Customer Service

Customer Relationship Management

Online Communication

Interpersonal Communications

Empathy

Sales Management

Administrative Support

Customer Inquiries

Food And Beverage Management

Role Overview:
As a Junior Customer Service Executive at PichaEats, you will be an integral part of our customer service team, responsible for providing exceptional support to our clients across various channels. Your role will involve addressing customer inquiries, resolving issues, and ensuring a positive experience with PichaEats products and services. You will collaborate with different departments to handle complex queries and contribute to the development of customer service procedures....

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Company Profile

PichaEats (Picha Sdn Bhd)