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This job is for a Junior Customer Service Representative at Across Asia Assist, where you'll handle global assistance cases. You might like this job because it offers diverse communication with partners worldwide and provides training to manage customer needs efficiently.
RM 2500 - RM 4000
Icon City, Petaling Jaya, Kuala Lumpur
Job Description
Greeting from Across Asia Assist !
We are in a niche industry that gives you the opportunity to handle assistance cases and communicate with partners worldwide.
Job Purpose:
With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools, and resources needed to manage the needs of your customer base.
Job Responsibilities:
- To manage customer’s request via phone, email and various digital platforms. This includes but not limited to providing information on general enquiries, policy benefits, claims related enquiries, travelling inconvenience, and any other enquiries
- Responsible to plan, coordinate and deliver the service according to the standard operating procedure
- To ensure continuation and completion of service delivery within the agreed turn-around-time
- Document all call information and coordination arrangement into the case management system
- To liaise effectively with other members of the call centre, other departments and business partners to resolve enquiries/requests, where applicable
- To participate in training as to ensure continuous enhancement of skills and knowledge to deliver service quality
- To perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/other requirements
Job Requirements
- Passion for excellence with respect to treating and caring for customers
- Highly developed sense of integrity and commitment to customer satisfaction
- Ability to communicate clearly and professionally, both verbally and in writing
- Strong communication and listening skills
- Able to handle, manage customer complaints and stressful situations appropriately
- Has a pleasant, patient and friendly attitude
- Willingness to work on a flexible schedule and on shifts
- Proficient in both spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other languages will be an added advantage
- Salary range: Rm2,500 - Rm4,000 per month
- Rotational shift
- Happy workplace (Team work)
- Experience in the travel and medical assistance industry will be an added advantage
Skills
Company Benefits
Young & Dynamic Team
Be part of our young and dynamic team. We have a flat organization and our team have the freedom to chart their own course!
Opportunity to Travel
As we are a regional company, employees have the opportunity to work, attend meetings, trainings and conferences all over the world!
Learning Opportunities
As a growing company, you get to learn a lot. You are not another cog in the wheel, you are an extremely important part of the system.
Inpatient Benefits
Health insurance provided
Outpatient Benefits
Clinic and consultation.
Permanent Role
The role is fully permanent here!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Customer Service
Company Profile
