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Healthy Lifestyle Benefits

Full transparency and we are open with ideas and sharing, with no hierarchy restrictions!

Fun Family Culture

Lesser Commute, Lesser Stress, Better Productivity!

Work from Home

PurelyB

Our vision is to build a brighter and healthier future for all
PurelyB™ is committed to improving the lives of our customers and communities worldwide through:
<ul>
<li>Awareness, education, employment.</li>
<li>Preserving our cultural and herbal traditions.</li>
<li>Consciousness and respect for our planet.</li>
</ul>
Our Origins
PurelyB™ began as a digital content platform, providing users with guidance and motivation through inspiring articles, videos, recipes and custom-designed health programmes - all curated around leading sustainable, healthy lifestyles in Asia. Fast forward to now, PurelyB™ has built our reach to over 6milliion users, and now offers two powerful superfood blends (PurelyB Pegaga and PurelyB Tiger Milk Mushroom) that combines Malaysia’s ancient wellness wisdom and royal rituals, with science. Working alongside world-class doctors, medical scientists, traditional healers, and natural herbalists, we have unlocked these ancient wellness traditions to create innovative products for modern lifestyles.
We are excited to expand into more international markets, with USA being a key focus in the coming year! Come join our team and be a part of this exciting new chapter

PurelyB™, empowering sustainable healthy living for the modern generation 

We believe that our employees are our greatest asset, and we strive to create an environment that supports their personal and professional growth.
Our remote work policy allows our employees the flexibility they need to work from wherever they feel most comfortable and productive. We trust our employees to manage their own schedules and prioritize their work in a way that best suits their individual needs.
Collaboration is key to our success. We encourage our employees to work together, share ideas, and support each other to achieve our collective goals.&nbsp;
Hustle and Grow is a part of our DNA. We're passionate about what we do, and we're willing to work hard to achieve our goals. We encourage our employees to be proactive and take ownership of their work, while also pushing themselves to constantly improve &amp; learn.
Making a positive impact across the customers and communities we touch is our mission. We believe everything you do has a big impact and being a small and agile team, get ready to see how your actions help others live a more sustainable and healthy life!

Collaborative, exciting, impactful - all in a supportive and driven environment

Our mission is to make it easy and convenient for people in Asia to lead sustainable healthy lifestyles and encourage positive lifestyle change.

At PurelyB, we are passionate about empowering healthier lifestyles through natural, ancestral remedies rooted in Malaysia’s rich rainforest heritage. We are looking for a Customer Service Representative to join our team and be the voice of PurelyB across multiple channels.
You will be responsible for delivering exceptional customer support via Freshworks (covering emails, WhatsApp, Instagram, Facebook, and webchat), while also managing customer inquiries across our e-commerce platforms (Shopify, Shopee, Lazada, TikTok Shop, etc.). This role requires someone who is empathetic, proactive, and solution-oriented, with a strong interest in health, wellness, and customer satisfaction.
As a key member of our team, you will not only handle day-to-day customer queries but also provide valuable insights to improve our customer experience journey.

Key Responsibilities
<ul>
<li>Manage all customer interactions across Freshworks system (email, WhatsApp, Instagram, Facebook, and webchat) with professionalism, empathy, and efficiency.</li>
<li>Handle customer inquiries, complaints, refunds, exchanges, and product/service-related questions promptly and accurately.</li>
<li>Support customers across e-commerce platforms (Shopify, Shopee, Lazada, TikTok Shop), including order updates, shipping inquiries, product recommendations, and issue resolution.</li>
<li>Track, log, and escalate issues or feedback to relevant departments (logistics, marketing, product, etc.) to ensure smooth resolution.</li>
<li>Ensure customer interactions align with PurelyB’s brand voice — warm, supportive, and empowering.</li>
<li>Collaborate with internal teams to provide insights on customer feedback and improve service processes.</li>
<li>Monitor and follow up on order fulfillment issues, pre-orders, and delivery timelines.</li>
<li>Assist in creating customer service SOPs and FAQs to streamline processes.</li>
<li>Uphold high standards of customer experience by exceeding response time SLAs and ensuring high customer satisfaction ratings.</li>
</ul>

This job is about being the friendly voice of PurelyB, helping customers with their health and wellness needs. You might like this job because it lets you engage with customers across various platforms while making a positive impact on their lives.