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Technical & Customer Service Executive

Snaptec
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This job is for Technical & Customer Service Executive in Shah Alam. You might like this job because you get to install software, troubleshoot customer problems, & ensure customer satisfaction by providing a memorable experience.

RM 2200 - RM 2800

Shah Alam

Full-Time

Job Description

  1. Looking for a dedicated role in Shah Alam, Selangor
  2. Perform production, preparation, optimize simple assembly line SOPs, assembly, quality control check inspection, packaging and labeling of Snaptec products.
  3. Perform installation, maintenance and software updates at customer location.
  4. Troubleshoot customer problems over the phone or on site.
  5. Repair & identify problems in Snaptec products.
  6. Perform filter changes for Snaptec products.
  7. Perform sales support roles.
  8. Delighting customers by giving them a memorable experience.
  9. Maintain and going beyond to achieve a high-quality customer satisfaction.
  10. Handle customer enquiries and dissatisfaction.
  11. Working closely with Admin & Operations as a team.



Job Requirements

  • Looking for a dedicated role in Shah Alam, Selangor
  • Candidate must possess at least SPM/Matriculation/Bachelor's Degree/Post Graduate Diploma/Professional Degree. Engineering Degree and experience in the water industry would be a plus
  • Required language(s): English, Bahasa Malaysia. Mandarin would be a plus​
  • At least 2 Year(s) of working experience would be a plus
  • Required Skill(s): Microsoft Office, Skills using tools such as wrench, drills, etc.
  • Confident and hold excellent communication skills
  • Be alert, committed and of strong character with the right work ethics and values
  • Be passionate about work, self motivated, good humoured and resourceful
  • Enjoys building personal relationships
  • Possesses empathy 



Skills

Hand Tools
Time Management
Interpersonal Communications
Calmness Under Pressure
Analytical Skills
Troubleshooting (Problem Solving)
Self-Confidence
Teamwork
Critical Thinking
Production Process

Company Benefits

Direct Communication

Communicate to anyone without worrying about getting permissions or hierarchy. We believe in transparent, respect and an open culture.

Pantry of SNACKS

Love a snack or a drink? Put it on the wishlist and it'll appear in our pantry of SNACKS

Self Improvement Time

Freedom to make use 10% of your time in the office to learn new skills, as long as it fits into our vision.

Performance Based Culture

We are looking for performers that are looking to outperform themselves! Get promoted to the next level when you're hitting your milestones!

Interchange Roles

Change your roles based on your interests, attitudes and skillsets as you go along.

Claims For Improvements

Enjoy high monthly claims for the use of the company, job, team and personal improvements.


Additional Info

Company Activity

Last active - 1 week ago

Experience Level

0 - 3 Years of Experience

Job Specialisation

Customer Service, Others


Company Profile

Snaptec-logo-image

Snaptec

We believe in contributing to the development of civilization by empowering consumers to make wiser and informed purchasing decisions. By tapping into the power of technology and education, we aim to be a brand that empowers our customers first.

company-logo-image

Technical & Customer Service Executive

Snaptec

RM 2200 - RM 2800

Shah Alam

Full-Time

This job is no longer available