Job Description

• Demonstrate and provide information on promoted products/services
• Make sure products in good condition when handling
• Improve customer satisfaction and help to get google review on social media
• Immediately and respectfully respond to guest requests; report guest complaints to immediate supervisor and assists in resolving such complaints.
• Identify interest and understand customer needs and requirements
• Come up with strategy to achieve sales target.
• Assist retail team colleagues whenever possible
• Assist in compiling the monthly stock and variance report
• Assist ensuring the prompt fulfillment of orders release
• Responsible deliver of superior in-store presence to improve distribution, visibility, merchandising and pricing execution
• Responsible for payment and collections to ensure payment are collected promptly
• Responsible for the inventory checking, merchandising, respond to customer concern, proposing promotion orders, negotiation, execution, payment collection and after sales service follow up.

Job Requirements

• Minimum SPM / Diploma in Business, Retail Management, Marketing, or related field. 
• Prior experience in retail, customer service, or sales is preferred.
• Experience in supervising or leading a small team is an added advantage.
   

Skills & Competencies

• Strong communication and interpersonal skills.
• Ability to lead, guide, and motivate team members.
• Good problem-solving skills and ability to handle customer issues professionally.
• Basic knowledge of sales techniques, retail operations, and customer engagement.
• Able to prepare simple reports and follow operational procedures.
• Good multitasking ability and capable of working under pressure.
   

Operational Requirements

• Able to monitor daily outlet operations and ensure staff follow SOPs. 
• Willing to conduct store visits, audits, and supervise cleanliness, merchandising, and stock arrangement.
• Able to assist in staff training on sales skills, customer service, and basic technical knowledge (if applicable).
• Able to ensure outlet reports, order fulfilment, stock checks, and KPI tasks are completed on time.

Personal Qualities

• Responsible, disciplined, and trustworthy.
• Positive working attitude with strong sense of ownership.
• Willing to learn and improve performance continuously.
• Able to work on weekends and public holidays when required.
• Able to travel between outlets if needed.

Other Requirements

• Possess own transport (if job requires travelling) 
• Basic computer literacy
• Must be able to commit to company policies, performance targets, and reports submission deadlines.

Skills