We support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning experiences

Continuous learning culture

Through our global Employee Assistance Programme (EAP), sick leave provision, mental health first-aiders and all sorts of self-help toolkit

Support for wellbeing challenges

Through Unmind, a market-leading digital wellbeing platform and development courses for resilience and other human skills

Proactive wellbeing support

Including annual, parental, sabbatical and volunteering leave (with minimum global standards for annual / public holiday combined to 30 days minimum 

Time-off

Home based options and office locations, with flexible working patterns

Flexible working

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Benefits

Standard Chartered Bank Malaysia

<div>We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. &nbsp;</div><div>&nbsp;</div><div>To us, good performance is about much more than turning a profit.&nbsp; It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.&nbsp;</div><div>&nbsp;</div><div>We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.</div>

About Standard Chartered 

<div><strong>Together we:</strong></div><ul><li><strong>Do the right thing:</strong> Value braveness, challenge one another, and live with integrity, while putting the client at the heart of what we do.</li><li><strong>Never settle: </strong>Continuously striving to improve and innovate, keeping things simple and learning from both the things that go well, and those that don’t!</li><li><strong>Better together:</strong> Creating an inclusive place where each person is valued for being themselves, collectively working toward sustainable solutions.</li></ul><div><br><strong>Our purpose</strong><br>To drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.&nbsp;<br>When you work with us, you'll see how we value difference and advocate inclusion</div>

Our valued behaviours

Welcome to Standard Chartered Bank!

<p>The job holder is responsible for the acquisition of new priority banking clients and the expansion/retention of existing relationships through virtual channels.</p>
<p></p>
<p><strong><ins>Strategy </ins></strong><br><strong><ins>In/outbound Existing to Bank advice &amp; sales</ins></strong></p>
<ul>
<li>To proactively acquire and upgrade portfolio AUM of Priority Clients.</li>
<li>Engaging &amp; deepening Affluent &amp; hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists.</li>
<li>Prepare and educate clients to interacting via online</li>
<li>Actively acquire and activate new Affluent/potential Affluent clients referred from ETB.<br>&nbsp;</li>
</ul>
<p><strong><ins>Business</ins></strong></p>
<ul>
<li>To achieve agreed sales targets and Priority Banking profitability.</li>
<li>To achieve quality performance i.e. audit results, credit quality, business development and people management.</li>
<li>Agreed service standards to customers.</li>
</ul>
<p><strong><ins>Processes</ins></strong></p>
<ul>
<li>100% Operation control under operation risks guidelines and sales compliance.</li>
<li>To liaise with Stakeholders for any exceptional, legal, compliance and operational cases to ensure both sales, operational and service activities at branch are managed well <br> Non compliance and control weaknesses inherent in the selected samples are detected and duly reported</li>
<li>No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping</li>
<li>Maintaining robust controls and monitoring actions</li>
<li>No overdue Control Sample Testing (CST).<br>&nbsp;</li>
</ul>
<p><strong><ins>Product broadening</ins></strong></p>
<ul>
<li>Enhanced multi-product Priority knowledge</li>
<li>Market and competition knowledge</li>
<li>Possess all relevant investment &amp; insurance certifications and licensing</li>
</ul>
<p><strong><ins>Client engagement </ins></strong></p>
<ul>
<li>Presentation and soft skills tailored to engaging Affluent Clients<br>Internal stakeholder engagement skills</li>
<li>Closing deals</li>
<li>Ability to drive and manage client interaction</li>
<li>Good communication &amp; presentation skills</li>
<li>Negotiation and objection handling</li>
<li>Client training on digital solutions</li>
<li>Discipline and good time management to handle a client portfolio</li>
<li>Ability to solve problems and close issues without handing over</li>
<li>Strong analytical ability</li>
<li>Understanding of Priority CDD principles</li>
<li>Interpersonal and complaint handling skills</li>
<li>Bank's product knowledge</li>
<li>Understanding of policies and procedures<br>&nbsp;</li>
</ul>


This job is for a Quality Assurance Specialist responsible for acquiring and retaining priority banking clients through virtual channels. You might like this job because it involves engaging with affluent clients, preparing them for online interactions, and achieving sales targets while maintaining operational control and compliance.

Perform monthly call monitoring review of verbal closure cases as per the guidelines set in the Global Process Standard 

Communications

Detail Oriented

Business Strategies

The job holder is responsible for the acquisition of new priority banking clients and the expansion/retention of existing relationships through virtual channels.

Strategy 
In/outbound Existing to Bank advice and sales



-To proactively acquire and upgrade portfolio AUM of Priority Clients.


-Engaging and deepening Affluent and hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists.


-Prepare and educate clients to interacting via ...

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Company Profile

Standard Chartered Bank Malaysia