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This job is Customer Service. You'll handle inquiries, provide solutions, update cases, meet KPIs, and communicate with stakeholders. You might like this job because it involves problem-solving and helping users.

RM 1500 - RM 2000

Seksyen 32, Shah Alam

Internship

Job Description

  1. Primarily in handling inquiries pertaining to orders, payments, shipping, vouchers and etc from both sellers via live chat.
  2. To provide first contact resolution according to standard operating procedures (SOP). In the event of non-First Call Resolution, you are expected to follow up and provide response back to the users.
  3. Update case details accurately and appropriately.
  4. To ensure you meet the pre-set KPI in terms of timeframe, first contact resolution rate email/chat response rate customer satisfaction score & etc.
  5. Communicate with stakeholders.
  6. Maintain high accuracy in information when communicating with Shopee users.
  7. Any task assigned by supervisor from time to time.

Job Requirements

  1.  Candidate possess at least 1 Year(s) of working experience in relevant field will be an advantage.
  2. Good working attitude and a dependable team player.
  3. Pleasant and friendly personality
  4. Able to converse in English and Bahasa Malaysia, knowledge in other dialects and languages are an advantage.


Skills

Customer Service
Communications
Problem Solving
Patience
Technical Support

Company Benefits

Company Trip

Yearly company trip

Company Annual Dinner

Yearly company dinner

Medical

Medical claim

Free Parking

First come first serve basis


Additional Info

Company Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded

Career Level

Entry Level

Job Specialisation

Customer Service


Company Profile

Store N Go Sdn Bhd -logo-image

Store N Go Sdn Bhd

We offer various customise solutions from products handling, storage, packaging material, kitting service to distribution solutions. All with integrated 3rd-party logistics (3PL) services and convenient order fulfillment service, we are able to manage orders and inventory like never before. With us, you can focus on doing what you do best with reducing logistic cost-nurturing and growing your business (marketing).

We are an end-to-end fulfillment provider trusted by big brands in the market. We offer various customise solutions from products handling, storage, packaging material, e-store decoration, kitting service to distribution solutions.

WHO WE ARE

  • No 1. Of TikTok Shop MID YEAR SALE Top 5 TSPs
  • PREMIUM Shopee-Certified enablers () in Q4 of 2022
  • Selangor Information Technology & Digital Economy Corporation (SIDEC) - Champion of Malaysia Top E-Commerce Merchant 2021
  • Positive, Fun & Energetic Working Environment

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Customer Service

Store N Go Sdn Bhd

RM 1500 - RM 2000

Seksyen 32, Shah Alam

Internship

This job is no longer available