Customer Service
Store N Go Sdn Bhd
AI-generated summary
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This job is Customer Service. You'll handle inquiries, provide solutions, update cases, meet KPIs, and communicate with stakeholders. You might like this job because it involves problem-solving and helping users.
RM 1500 - RM 2000
Seksyen 32, Shah Alam
Internship
Job Description
- Primarily in handling inquiries pertaining to orders, payments, shipping, vouchers and etc from both sellers via live chat.
- To provide first contact resolution according to standard operating procedures (SOP). In the event of non-First Call Resolution, you are expected to follow up and provide response back to the users.
- Update case details accurately and appropriately.
- To ensure you meet the pre-set KPI in terms of timeframe, first contact resolution rate email/chat response rate customer satisfaction score & etc.
- Communicate with stakeholders.
- Maintain high accuracy in information when communicating with Shopee users.
- Any task assigned by supervisor from time to time.
Job Requirements
- Candidate possess at least 1 Year(s) of working experience in relevant field will be an advantage.
- Good working attitude and a dependable team player.
- Pleasant and friendly personality
- Able to converse in English and Bahasa Malaysia, knowledge in other dialects and languages are an advantage.
Skills
Company Benefits
Company Trip
Yearly company trip
Company Annual Dinner
Yearly company dinner
Medical
Medical claim
Free Parking
First come first serve basis
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
Store N Go Sdn Bhd
We offer various customise solutions from products handling, storage, packaging material, kitting service to distribution solutions. All with integrated 3rd-party logistics (3PL) services and convenient order fulfillment service, we are able to manage orders and inventory like never before. With us, you can focus on doing what you do best with reducing logistic cost-nurturing and growing your business (marketing).
We are an end-to-end fulfillment provider trusted by big brands in the market. We offer various customise solutions from products handling, storage, packaging material, e-store decoration, kitting service to distribution solutions.
WHO WE ARE
- No 1. Of TikTok Shop MID YEAR SALE Top 5 TSPs
- PREMIUM Shopee-Certified enablers () in Q4 of 2022
- Selangor Information Technology & Digital Economy Corporation (SIDEC) - Champion of Malaysia Top E-Commerce Merchant 2021
- Positive, Fun & Energetic Working Environment
Customer Service
RM 1500 - RM 2000
Seksyen 32, Shah Alam
Internship
This job is no longer available