Job Description

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant businesses the technology and services they need to succeed.

At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

In the Merchant Success Manager role, you’d be responsible for driving the success of our customers through using the StoreHub platform effectively and maximising on our robust features to guarantee they get the most value.

You don’t need to be an expert or know everything about our industry. But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

Job Requirements

What you will do:

• Work with merchants to drive revenue and ensure operational excellence in their business.
• Educate merchants on StoreHub features, promotional campaigns, and market insights.
• Build long lasting relationships and trust with merchants to understand more about their business and their key success factors.
• Negotiate deals with merchants and work with the marketing team to develop matching initiatives to boost revenue.
• Manage multiple projects at a time, delivering outcomes according to deadlines, while ensuring excellent quality standards are met.
• Be the focal point for merchant inquiries and take ownership of their requests/issues by working with different departments i.e. customer care, onboarding, and product to ensure satisfaction and merchant retention.
• Share challenges and ideas openly to ensure that the team is up to date and constantly improving performance.

What you'll need to have:

• Experience of 1 to 3 years in roles related to Key Account, Merchandising, Retail Business, Business Development.
• A BIG passion for helping small businesses.
• Lots of self-drive with the motivation and desire to succeed.
• Tenacity to develop ideas independently and thrive in a fast-paced startup environment.
• Strong conversational and rapport-building skills.
• Logical thinking and strong problem solving skills.
• Ability to interact with a broad set of businesses and stakeholders while presenting both over the phone and in person.
• Good command of English and/or Bahasa/Mandarin.
• Knowledge using G-suite and basic Excel.

Benefits
What makes working at StoreHub awesome (and refreshing!):

• Our people - for real! Our culture is unlike anywhere else, as we model ourselves on a pro-sports team where all of your colleagues are extraordinary at what they do, constantly challenging you to improve yourself and your team. Expect to work with some of the smartest and most interesting StoreHubbers who are highly effective collaborators.
• Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
• Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. We are problem solvers at heart, and we strive to fix issues at their root cause. With a focus on facts and data, we make informed decisions and consider multiple perspectives to find the best solutions
• Embracing Feedback: Courage and Growth. At StoreHub, we highly value the courage to give and receive feedback as an integral part of personal and professional growth. We believe in correcting, teaching, and embracing new ideas fearlessly, holding ourselves and our teammates to high standards to achieve our full potential. Failure is not a setback but an opportunity to learn and grow, and we never shy away from pushing ourselves to be our best.
• It’s the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work alone and long hours are not how we measure or talk about a person’s contribution. Instead, our model works best for people who highly value teammates who deliver consistent excellence.
• CADCHI. Co-created values, a compass to achieve our mission: Communication, Authenticity, Discernment, Courage, Hunger, Impact.

At StoreHub, we don't just offer a job, we offer an experience. In addition to our unique culture, we provide a wide range of perks and benefits to help you thrive:

• Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
• Sports events sponsored by the company, including football, bouldering, basketball, squash, and more
• Team building activities to help you bond and collaborate with your teammates
• Robust employee engagement framework with different activities every month to help you connect and build relationships with amazing Hubbers from other departments
• Reflection and feedback culture, with monthly one-on-ones with your coach to help you grow and receive in-depth individual feedback
• Career progression map to help you build your own path within your team, with both expert and coach tracks, as well as internal movement opportunities to other departments

We do have all the other cool perks too:

• Free Nespresso coffee to fuel your productivity
• Fully stocked fridge and pantry - ice-cream, snacks, and other yummy treats
• Free Season Parking - no more roadside headaches
• Medical and Dental Outpatient Visits + Medical Insurance
• Apple MacBooks for everyone to help you do your best work
• Learning Budget - for courses, books, and leveling up

We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Skills