TDCX

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel &amp; hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

<ul>
<li>· Attractive remuneration, great perks, and performance incentives</li>
<li>· Comprehensive medical, insurance, or social security coverage</li>
<li>· World-class workspaces</li>
<li>· Engaging activities and recognition programs</li>
<li>· Strong learning and development plans for your career growth · Positive work culture that enables your future</li>
<li>· Easy to locate area with direct access to public transport</li>
<li>· Flexible working arrangements</li>
<li>· Be coached and mentored by experts in your field</li>
<li>· Join a global company, winner of hundreds of industry awards</li>
</ul>

Top Reasons to work with TDCX

We've rebranded to TDCX!

What is your mission?
<h4>As a Customer Experience Specialist, you will be working with our Hospitality Account to deliver #happier customer experience. This team will be on the front lines working with our users every day and will partner with our Product team to improve user experience.</h4>
You are also required to perform these job functions:&nbsp;
<ul>
<li>Provide friendly and efficient service to the travel community of our client.&nbsp;</li>
<li>Be a first point of contact to handle and resolve customer complaints.&nbsp;</li>
<li>Respond professionally to inbound phone calls, including urgent situations.&nbsp;</li>
<li>Identify and escalate issues appropriately.&nbsp;</li>
<li>Compose thoughtful and accurate messages or customize prepared responses to customer emails.&nbsp;</li>
<li>Research information and troubleshoot problems using available resources.&nbsp;</li>
<li>Arbitrate in situations between users.&nbsp;</li>
<li>Monitor and control numerous concurrent tasks in tandem.&nbsp;</li>
<li>Proactively and independently work to meet targets and goals</li>
</ul>

This job is a Customer Service Specialist for Mandarin speakers, helping travelers with their concerns and complaints. You might like this job because you’ll be the go-to person for making travel experiences better every day!

Kerja ini adalah sebagai Pakar Perkhidmatan Pelanggan yang bertutur dalam Mandarin. Anda mungkin berminat dengan kerja ini kerana ia memberi peluang untuk membantu komuniti pelancongan dan menjadikan pengalaman mereka lebih baik. Anda akan menangani aduan, menjawab panggilan, dan menyelesaikan masalah secara profesional.

Customer Service

Patience

Communication

What is your mission?
As a Customer Experience Specialist, you will be working with our Hospitality Account to deliver #happier customer experience. This team will be on the front lines working with our users every day and will partner with our Product team to improve user experience.
You are also required to perform these job functions:_



-Provide friendly and efficient service to the travel community of our client._


-Be a first point of contact to handle and resolve customer complaints....

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Company Profile

TDCX