Job Description

What's the role about?

The Technical Consultant Architect is a technical expert who bridges the gap between sales and technical teams, playing a crucial role in winning new business. As a trusted expert, they decode customer needs, showcase cutting-edge product capabilities, and craft innovative, tailored solutions that captivate clients. Acting as a strategic advisor, they empower prospects and the sales team with expert technical insights while ensuring a smooth transition from sales to implementation. This role requires a combination of strong technical aptitude, excellent communication skills, and a passion for solving complex problems.

Customer-Needs Assessment

• Work closely with sales representatives to understand customer business requirements, pain points, and desired outcomes.
• Conduct thorough discovery sessions to gather technical and business context.
• Identify potential opportunities and challenges for product implementation.

Solution Development & Demonstration

• Craft compelling and tailored solutions based on customer needs.
• Develop and deliver engaging presentations, demonstrations, and proof-of-concepts (POCs).
• Configure and customize product environments to showcase specific features and benefits.
• Articulate the value proposition and technical advantages of the company's offerings.

Technical Expertise

• Maintain deep knowledge of the company's products, services, and technologies.
• Stay up-to-date with industry trends and the competitive landscape.
• Provide technical guidance to sales teams and customers.
• Address technical questions and concerns effectively.

Collaboration & Support

• Collaborate with sales, marketing, and product development teams.
• Assist in the creation of proposals, RFPs (Request for Proposals), and SOWs (Statements of Work).
• Provide feedback to product teams based on customer interactions.
• Participate in trade shows, conferences, and other industry events.

Process Improvement

• Identify and implement improvements to the presales process.
• Develop and maintain presales materials, such as demos, presentations, and case studies.
• Track presales activities and report on key metrics.

Job Requirements

What will I need to ace this role?

Education

• Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business Administration) or equivalent experience.
• Master’s degree preferred for more senior roles.

Experience

• Mid-Level: 3–5 years of experience in a presales or related role with a proven track record of success.
• Senior Level: 5+ years of experience in a presales leadership role, with expertise in a specific industry or technology.
• Experience working with Cloud Providers, System Integrators, and Infrastructure Providers.

Technical Skills

• Strong understanding of Cloud Solutions, Cloud Infrastructure, On-Premises Infrastructure, and Managed Services Solutions.
• Ability to architect Cloud Solutions and Cloud Infrastructure.
• Proficient in troubleshooting technical issues and providing effective solutions.

Communication & Soft Skills

• Exceptional presentation and demonstration skills.
• Strong verbal and written communication abilities.
• Skilled at explaining complex technical concepts to both technical and non-technical audiences.
• Excellent interpersonal and relationship-building skills.
• Active listening and advanced problem-solving abilities.
• Capable of working independently and as part of a team.
• Highly organized and detail-oriented.
• Adept at managing multiple priorities and meeting deadlines.
• Customer-focused and results-driven.

Skills