Job Description

Position Summary:

You will be responsible for handling customer enquiries, feedbacks and complaints pertaining to UNIQLO products and services.

Key Responsibilities:

• Respond to inbound calls, emails and live chats from customers within the industry SLA target.
• Handled escalated customer inquiries, complaints, and complex issues, while ensuring timely resolutions and maintaining a positive customer experience.
• Proactive to keep up to date and have good understanding on UNIQLO's products, services and policies to effectively assist customers and address their needs.
• Cross functional collaboration with other departments such as E-Commerce, Store Operations, Marketing, Logistics) to resolve customers' issues and brainstorm better ideas to enhance customers' experiences.
• Compile and analyze Voice of Customer (VOC) for collaboration with other departments to implement changes.
• Utilize Customer Relationship Management (CRM) software to track and manage customer interactions, ensuring the accuracy and up-to-date records.

Job Requirements

Key Requirements:

• Bachelor's Degree in any related fields.
• Minimum 3 years of working experiences in call center/ shared services relating to customer services.
• Excellent in English proficiency.
• Strong communication and interpersonal skills to adapt to various communication with multi-level stakeholders.

Position Information:

• Shift pattern: 5 working days with 2 rest days.
• Working Hours: 9AM - 6PM (Regular working hours)

Skills