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This job is for a Customer Service Intern at Verdant Solar where you'll handle inquiries, resolve issues, activate solar systems, and collect customer feedback. You might like this job because it offers hands-on experience and encourages you to contribute to process improvements.

RM 900 - RM 1000

A-1-22, Eve Suite, Jalan PJU 1A/41, Ara Damansara, 47301 Petaling Jaya, Selangor

Internship

Job Description

At Verdant Solar, we see interns as part of our core team! You are empowered to initiate projects and experiment with your wildest ideas with one end goal: speed up our operational processes.

We are currently looking for go-getters to join our team to help us with:

  •  Fielding Inbound Inquiries: Handle customer inquiries professionally through various channels, provide information, and route queries as needed.
  •  Resolving After-Sales Issues: Take ownership of customer concerns, investigate, collaborate for solutions, and maintain communication for issue resolution.
  •  Activating Solar PV Systems: Oversee system activation, quality checks, and customer instructions for smooth operations.
  •  Collecting Feedback from Customers: Proactively gather and analyze customer feedback and contribute to improving products and services.
  •  Assist in Documenting SOPs: Collaborate to create and update standard operating procedures, focusing on clarity and compliance.
  •  Prepare and Generate Solar System Performance Reports: Create timely and detailed performance reports, analyze data, and present findings effectively.
  •  Assist in Ensuring Internal SOPs are Up-to-Date: Participate in reviewing and updating internal procedures, emphasizing customer-centric approaches.

Job Requirements

Who are we looking for;

  1. Diploma or Bachelor Degree in Communication/Administration/Hospitality/ Marketing/ Public Relations and any related fields
  2. Excellent Communication Skills: Strong verbal and written communication abilities are a must.
  3. Customer-Centric Mindset: Prioritize customer satisfaction and be empathetic to customer needs.
  4. Problem-Solving Skills: Ability to identify and resolve customer issues.
  5. Adaptability and Learning: Be open to feedback, adaptable, and willing to learn and grow.

Expected start date: March/April 2024


Skills

Communications
Customer Service
Customer Relationship Management
Customer Support
Detail Oriented
Business Administration
Hospitality Management
Management

Company Benefits

Birthday Leave

We are big about birthdays as we want to celebrate you on your special day. Hence during this day, you are entitled an additional off day.

LRT Accessible

We work on a semi flexi working hours and remote work setting. If you miss office, we are just 1 minute walk away from Lembah Subang LRT Station.

Career Growth

We see every individuals as leaders. It is our true desire to see each team member grow in career as Verdant continue to expand.

Self Improvement Fund

Verdant is all about growth mindset, so each team member is entitled to a yearly amount of growth fund to cultivate learning spirit

Fun & snack filled office

Nintendo switch, dart board, guitar and chill room to rest when you need a boost. We believe in playing hard while working smart.

Hybrid Working Arrangement

We are one of the few that still allow employees to work from home. Our system & processes empowers the team to do so, while achieving great results


Additional Info

Company Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded

Career Level

Internship

Job Specialisation

Clerical, Administrative & Secretarial, Customer Service, HR Operations (Payroll, Admin, Office Management)


Company Profile

Verdant Solar-logo-image

Verdant Solar

We are a group of passionate individuals, driven to inspire sustainable living among Malaysians by reducing their electricity bill commitment & creating a greener world via NEM Solar PV.

Vision
A world with 100% reliance on renewable energy

Mission
To deliver world-class solar solution & a WOW experience to our clients 


company-logo-image

Customer Service Intern

Verdant Solar

RM 900 - RM 1000

A-1-22, Eve Suite, Jalan PJU 1A/41, Ara Damansara, 47301 Petaling Jaya, Selangor

Internship

This job is no longer available