Job Description

At Verdant Solar, we see interns as part of our core team! You are empowered to initiate projects and experiment with your wildest ideas with one end goal: speed up our operational processes.

We are currently looking for go-getters to join our team to help us with:

•  Fielding Inbound Inquiries: Handle customer inquiries professionally through various channels, provide information, and route queries as needed.
•  Resolving After-Sales Issues: Take ownership of customer concerns, investigate, collaborate for solutions, and maintain communication for issue resolution.
•  Activating Solar PV Systems: Oversee system activation, quality checks, and customer instructions for smooth operations.
•  Collecting Feedback from Customers: Proactively gather and analyze customer feedback and contribute to improving products and services.
•  Assist in Documenting SOPs: Collaborate to create and update standard operating procedures, focusing on clarity and compliance.
•  Prepare and Generate Solar System Performance Reports: Create timely and detailed performance reports, analyze data, and present findings effectively.
•  Assist in Ensuring Internal SOPs are Up-to-Date: Participate in reviewing and updating internal procedures, emphasizing customer-centric approaches.

Job Requirements

Who are we looking for;

1. Diploma or Bachelor Degree in Communication/Administration/Hospitality/ Marketing/ Public Relations and any related fields
2. Excellent Communication Skills: Strong verbal and written communication abilities are a must.
3. Customer-Centric Mindset: Prioritize customer satisfaction and be empathetic to customer needs.
4. Problem-Solving Skills: Ability to identify and resolve customer issues.
5. Adaptability and Learning: Be open to feedback, adaptable, and willing to learn and grow.

Expected start date: March/April 2024

Skills