Job Description

 Key Responsibilities

Client Relationship Management:
Serve as the primary point of contact for assigned client accounts. Build strong, long-term relationships with clients by understanding their objectives, challenges, and ongoing training needs.

Account Growth & Retention:
Identify opportunities to upsell or cross-sell additional training programs and solutions that align with client goals. Ensure high client satisfaction and retention through consistent engagement and proactive support.

Project Coordination:
Work closely with internal trainers, consultants, and operations teams to ensure smooth program delivery from planning to execution. Anticipate potential issues and ensure client expectations are met throughout the process.

Consultative Support:
Adopt a consultative approach to advise clients on suitable training interventions based on performance gaps, business priorities, and organizational goals.

Performance Monitoring:
Track project outcomes, gather client feedback, and prepare reports to evaluate training effectiveness. Use insights to recommend follow-up programs or improvements.

Collaboration with Sales & Delivery Teams:
Liaise with the Business Development team to ensure seamless client handover post-sale and alignment on ongoing opportunities. Partner with delivery teams to ensure quality and timeliness of service.

Job Requirements

Minimum 3+ years of experience in account management, client servicing, or relationship management, preferably in the training, learning, or consulting industry.
 

Strong interpersonal and communication skills with the ability to engage senior stakeholders.
 

Proven ability to manage multiple projects and clients simultaneously.
 

Experience in identifying growth opportunities and driving client retention.
 

Strong organizational skills with a proactive, solution-oriented mindset.
 

Able to work both independently and collaboratively in a team environment.
 

Willingness to travel as needed for client meetings and events.

Skills